Tech Help Squad Lead
Current
Aug 2023 - Present
AeroLeads people directory · profile
Ami Desai Email & Phone Number
Technical Squad Lead | CSM | ITIL | People Management | Empowering individuals' strengths into strong teams that deliver excellent customer experience | Data Analytics
at
Travelopia
1 work email found
@thelogicfactory.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Squad Lead | CSM | ITIL | People Management | Empowering individuals' strengths into strong teams that deliver excellent customer experience | Data Analytics
Location
Ahmedabad, Gujarat, India
Company size
Who is Ami Desai? Overview
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Quick answer
Ami Desai is listed as Technical Squad Lead | CSM | ITIL | People Management | Empowering individuals' strengths into strong teams that deliver excellent customer experience | Data Analytics at Travelopia, a with 1342 employees, based in Ahmedabad, Gujarat, India. AeroLeads shows a work email signal at thelogicfactory.com and a matched LinkedIn profile for Ami Desai.
Ami Desai previously worked as Tech Help Squad Lead at Travelopia and Senior CS Manager at The Logic Factory. Ami Desai holds Msc.Ict, Computer And Information Sciences, Distinction from Veer Narmad South Gujarat University, Surat.
Company email context
Email format at Travelopia
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{first}@thelogicfactory.com
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Profile bio
About Ami Desai
"What defines a Great Leader?", recently this question startled me. Is it Skills? Education? Experience? Qualities? All of that? Or something else?At the start of my career as a Software Developer, my only leadership experience was at school when one of the kids with the best lunch/backpack became group captain. Whatever (s)he decided, we played - with or without our wish to avoid being singled out. I am glad, corporate leaders aren't made based on their lunch/bags 😄, but this childhood experience helped me define what great leadership should be like. ✅To be a leader who inspires people to do things they never thought they could (as Steve Jobs said).✅To be a leader that transforms individual strengths into teams which customers desire for. ✅To be a leader that '9-Year-Old ME' wanted💖Hi, I am Ami Desai, a CSM and ITIL4 certified Senior Technical Operations Leader with 11+ years of experience leading global distributed cross-functional teams. My I-O-P framework and Tech-enabled leadership (using data analytics) help me form teams, that thrive in a fast-paced changing environment while delivering excellent results like...➡️ Consistent 4+ out of 5 CSAT scores from Fortune 500 customers.➡️ 99% resolution SLA adherence towards incident management.➡️ Being a team that thrives as one with the power of many! 💪I love connecting people and establishing order amidst chaos via my organizational skills during change management.My ability to self-learn how I can transform something strong into something superb ✨ helps me make businesses shine plus bonus - customers smile.I specialize in streamlining business processes, reducing operational costs, fostering positive growth-minded cultures, and liaising with stakeholders and customers alike.Specialities🎓✴️Creative thinking ✴️Strategic planning✴️Leading by Example✴️People Management✴️Emotional intelligence✴️Stakeholder management✴️Customer relation management So, going back to the question - "What defines a Great Leader?", it is the one you wished you had, who inspires you, makes you admire yourself even more, and achieves results together.Thank you for dropping by here and DM to exchange knowledge, share leadership stories, or just pass on a Smile 😇
Listed skills include Selenium Ide, Quality Assurance, Regression Testing, Manual Testing, and 46 others.
Current workplace
Ami Desai's current company
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Travelopia
7 roles
Ami Desai work experience
A career timeline built from the work history available for this profile.
Senior Cs Manager
Leading the Continuous Services department of cross-functional globally-distributed teams. By fostering positive, collaborative, and continuous improvement work culture, delivered excellent customer experience with Fortune 500 customers in Europe, USA and UK.+ Initiated business process improvements like Quick-access knowledge base, automated training modules.+ Orchestrated adaptation to ad-hoc changes through efficient change management using Data analysis and KPIs metrics.+ Collaborated with Sales, Marketing and Finance to strengthen and enhance customer experience.
Dec 2021 - Aug 2023
Cs Team Lead
As Team manager for the 24x7 support team and globally distributed Technical Engineers team, achieved 4.3+ (out of 5) CSAT score and 8 (out of 10) NPS score by managing customer success relationships, negotiations, and escalations with customers.+ Collaborated with HR team for interviewing, onboarding, performance evaluations and retention for teams.+ Responsible for contractual SLA adherence, expectation and escalation management for customers.+ Independently managed customer monthly reporting and quarterly review presentations.
May 2018 - Dec 2021
Team Lead - Quality Analyst
As QE Team lead, built the first-ever team of 7 Manual Testers, managing thorough application quality and uptime, for cross-platform SCM applications. + Ensured quality deliverables before deadlines, across multiple projects for a seamless customer experience.+ Oversaw the resource planning and allocation, employee relations and day-to-day operations.+ Promoted quality-driven culture via coaching, timely feedback, performance assessments.
Dec 2016 - May 2018
Quality Analyst
First-ever QA in TLF, responsible for managing production applications’ quality in collaboration with NL and USA teams.+ Attained 0% Bug Leakage across cross-platform Enterprise applications and API testing via SOAP UI and XML.+ High proficiency in communication skills, and established amazing rapport with development teams.+ End-to-end Quality Process Management for SCM Web, Desktop and Mobile applications.
Feb 2016 - Dec 2016
Senior Business Associate Consultant
+ Managed the entire developer productivity ecosystem, using Redmine, Jenkins and SonarQube.+ Examined the UI-UX, regression tests leading to the launch of 3 major in-hour mobile apps.
Jul 2014 - Dec 2015
Software Development Consultant
+ Independently oversaw on-site customer training and directed status-update meetings with client executives.+ Gained expertise in SQL - optimized SQL procedure execution from minutes to a few seconds.+ SAP B1 Add-on Development using VB.net, SAP B1 Crystal embedded Report design.
Jan 2013 - Jun 2014
Team & coworkers
Colleagues at Travelopia
Other employees you can reach at travelopia.com. View company contacts for 1342 employees →
AT
Amy Tebbs
Colleague at TravelopiaCanada
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AE
Alison Ellis
Colleague at TravelopiaCrawley, England, United Kingdom
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AB
Anshu B.
Colleague at TravelopiaSouth Delhi, Delhi, India
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CN
Clive Norton
Colleague at TravelopiaLondon, England, United Kingdom
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EB
Esme Berrington
Colleague at TravelopiaPadstow, England, United Kingdom
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AH
Anders Houlind Ulsøe
Colleague at TravelopiaAarhus, Central Denmark Region, Denmark
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RW
Richard Williams
Colleague at TravelopiaShrewsbury, England, United Kingdom
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MH
Matthew Hayden
Colleague at TravelopiaCape Town, Western Cape, South Africa
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GP
Gayani Pillai
Colleague at TravelopiaWalton-On-Thames, England, United Kingdom
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CO
Charlotte Osborne
Colleague at TravelopiaHorley, England, United Kingdom
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Amy Tebbs
Colleague at TravelopiaCanada
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AE
Alison Ellis
Colleague at TravelopiaCrawley, England, United Kingdom
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AB
Anshu B.
Colleague at TravelopiaSouth Delhi, Delhi, India
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CN
Clive Norton
Colleague at TravelopiaLondon, England, United Kingdom
View →
EB
Esme Berrington
Colleague at TravelopiaPadstow, England, United Kingdom
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AH
Anders Houlind Ulsøe
Colleague at TravelopiaAarhus, Central Denmark Region, Denmark
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RW
Richard Williams
Colleague at TravelopiaShrewsbury, England, United Kingdom
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MH
Matthew Hayden
Colleague at TravelopiaCape Town, Western Cape, South Africa
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GP
Gayani Pillai
Colleague at TravelopiaWalton-On-Thames, England, United Kingdom
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CO
Charlotte Osborne
Colleague at TravelopiaHorley, England, United Kingdom
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3 education records
Ami Desai education
Msc.Ict, Computer And Information Sciences, Distinction
Bachelor Of Computer Application (B.C.A.), Computer Applications, Distinction
H.S.C. Science Stream (Group - A), Science
M. T. Jariwala High School
FAQ
Frequently asked questions about Ami Desai
Quick answers generated from the profile data available on this page.
What company does Ami Desai work for?
Ami Desai works for Travelopia.
What is Ami Desai's role at Travelopia?
Ami Desai is listed as Technical Squad Lead | CSM | ITIL | People Management | Empowering individuals' strengths into strong teams that deliver excellent customer experience | Data Analytics at Travelopia.
What is Ami Desai's email address?
AeroLeads has found 1 work email signal at @thelogicfactory.com for Ami Desai at Travelopia.
Where is Ami Desai based?
Ami Desai is based in Ahmedabad, Gujarat, India while working with Travelopia.
What companies has Ami Desai worked for?
Ami Desai has worked for Travelopia, The Logic Factory, Ntt Data Corporation, and Infoworld Consultancy Pvt Ltd.
Who are Ami Desai's colleagues at Travelopia?
Ami Desai's colleagues at Travelopia include Amy Tebbs, Alison Ellis, Anshu B., Clive Norton, and Esme Berrington.
How can I contact Ami Desai?
You can use AeroLeads to view verified contact signals for Ami Desai at Travelopia, including work email, phone, and LinkedIn data when available.
What schools did Ami Desai attend?
Ami Desai holds Msc.Ict, Computer And Information Sciences, Distinction from Veer Narmad South Gujarat University, Surat.
What skills is Ami Desai known for?
Ami Desai is listed with skills including Selenium Ide, Quality Assurance, Regression Testing, Manual Testing, Test Cases, Jira, Test Planning, and Functional Testing.
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