"What defines a Great Leader?", recently this question startled me. Is it Skills? Education? Experience? Qualities? All of that? Or something else?At the start of my career as a Software Developer, my only leadership experience was at school when one of the kids with the best lunch/backpack became group captain. Whatever (s)he decided, we played - with or without our wish to avoid being singled out. I am glad, corporate leaders aren't made based on their lunch/bags 😄, but this childhood experience helped me define what great leadership should be like. ✅To be a leader who inspires people to do things they never thought they could (as Steve Jobs said).✅To be a leader that transforms individual strengths into teams which customers desire for. ✅To be a leader that '9-Year-Old ME' wanted💖Hi, I am Ami Desai, a CSM and ITIL4 certified Senior Technical Operations Leader with 11+ years of experience leading global distributed cross-functional teams. My I-O-P framework and Tech-enabled leadership (using data analytics) help me form teams, that thrive in a fast-paced changing environment while delivering excellent results like...➡️ Consistent 4+ out of 5 CSAT scores from Fortune 500 customers.➡️ 99% resolution SLA adherence towards incident management.➡️ Being a team that thrives as one with the power of many! 💪I love connecting people and establishing order amidst chaos via my organizational skills during change management.My ability to self-learn how I can transform something strong into something superb ✨ helps me make businesses shine plus bonus - customers smile.I specialize in streamlining business processes, reducing operational costs, fostering positive growth-minded cultures, and liaising with stakeholders and customers alike.Specialities🎓✴️Creative thinking ✴️Strategic planning✴️Leading by Example✴️People Management✴️Emotional intelligence✴️Stakeholder management✴️Customer relation management So, going back to the question - "What defines a Great Leader?", it is the one you wished you had, who inspires you, makes you admire yourself even more, and achieves results together.Thank you for dropping by here and DM to exchange knowledge, share leadership stories, or just pass on a Smile 😇