Michelle Kilgore Email & Phone Number

Durham, Nc

• QA analyst for Clinical Trial software.• Review Business Requirements and System Design documents.• Provide detailed estimates for testing efforts.• HP ALM Quality Center Administrator.• Perform analysis and provide detailed recommendations and implementation plans for HP Quality Center.• Create System Test Plans and Requirements Traceability Matrices.• Create manual Test scripts. • Create automated Test scripts base on DCRI IT Testing automation framework.• Write SQL for testing backend data validation (ETL).• Validate the completeness, integrity and accuracy of data.• Execute Test Scripts and document results according to 21 CFR Part 11 guidelines.

• Produce Formal Test Plans for each project/phase.• Revise and refine the Test Execution schedules based on the status of testing or other issues, to allow for re-test, additional tests and exploratory testing.• Log and track defects using Mercury Quality Center.• Create defect and UAT reports for client project managers. • Chaired Daily Testing Calls and Weekly Review Meetings. • Create functional testing specs. • Create and execute intricate SQL for testing critical contract and pricing applications.

* Test both data and functionality for multiple customer deliveries.* Produce formal test plans for each release.* Plan and execute load testing for performance and scalability of web based application.* Work with developers to ensure appropriate retesting of defects.* Revise and refine the Test Execution schedules based on the status of testing and changing priorities.* Log and track defects.Environment:Java, MS Excel, MS Project, Toad, e-Load

Create Test Data Plan, by specifying the data needed for testing and plan the process for creating the data.* Produce Formal Test Plans for each project/phase.* Identify the personnel to be used on each project/phase, and assign Roles and Responsibilities to each.* Create the Test Execution Schedules.* Revise and refine the Test Execution schedules based on the status of testing or other issues, to allow for re-test, additional tests and exploratory testing.* Identify additional Risks and/or Requirements, based on the results of testing.* Determine the metrics to be used to measure project progress, test results and other information relevant to the stakeholders.* Create defect and UAT reports for Keane and client project managers, as well as our client‘s customer. * Log and track defects using Mercury Quality Center.Environment:MS Excel, MS Project, Toad, Mercury Quality Center 9.0, Hyperion System 9, TSO/ISPF

Installation of Oracle‘s Customer Care and Billing system* Facilitated redesign and documentation of client‘s Business Processes.* Designed, developed and implemented customized training material for Oracle‘s Customer Care and Billing application based on the client‘s redesigned Business Processes. Received the highest evaluation rating of all instructors.* Performed web-based applications testing and troubleshooting. Wrote SQL queries for data mining and data validation.* Defect logging and tracking using Mercury Quality Center.Environment:Mercury Quality Center, Toad, BusinessObjects, Oracle, Customer Care and Billing

Lead and coordinate User Acceptance Testing* Coordinated planning and execution of UAT cycles to ensure all testing requirements were met for upcoming releases. Tracked items for production readiness. Created the go-live plan for the release and organized relevant resources for successful implementation.* Central point of contact for information across multiple projects, providing timely communication to Project Managers and Developers to minimize impact to various projects.* Chaired Daily Testing Calls and Weekly Review Meetings. Worked with stakeholders to make sure they had transparency to all concurrent projects.* Liaison between Development Managers, Project Managers and Business Analysts. Ensured items were prioritized and approved in a timely manner.* Provided scoping for upcoming releases. Worked closely with Project Managers to ensure that items marked for release completed the necessary testing cycles. Environment:MS Excel, MS Project, Toad

Software QA for Cisco‘s QTC (Quote to Cash) project* Performed test planning for web based online ordering tools; created test cases; evaluated existing test case accuracy and coverage. Performed SQL data mining for new test data. Participated in system testing and deployment validation. Provided sign-off for assigned functional areas. Ensured test cases were updated with correct and appropriate data, SQL queries and IDs. Identified regression test cases for future releases. Provided weekly, written status reports to QA coordinators.* Use case and requirements review, wrote test cases, wrote SQL queries for data validation, testing analysis and reporting.* Responsible for generation and implementation of processes and procedures for manual and automated testing.* Client/server, application server, and web-based applications testing and troubleshooting, created defect reports for project managers. Environment:MS Excel, MS Project, Toad, Mercury TestDirector

• Performed analysis, coding and software builds for manufacturing systems. • Wrote and maintained complete support documentation for the manufacturing systems, including online help and hard copy manuals using Doc To Help.• Leader for two system implementations. Responsible for hardware and software installation, coordination of local network resources and on site training.• Wrote Unix Cobol programs and SQL Stored Procedures needed for data retrieval for manufacturing systems. Performed design and code reviews.• Product support Analyst, provided technical information and assistance for three major manufacturing systems.

Aas, Business Computer Programming

Education record