Michelle Mason Email & Phone Number

New York, New York, Us

• Oversee the design and implementation of cross-functional strategic initiatives, fostering collaboration and driving cohesive execution to achieve organizational goals and deliverables• Lead the development and implementation strategy for global reporting and analytics across the organization for stakeholders, including business critical insights, transaction and spend data, key performance metrics, and dashboards through a unified data hub• Manage $45m organizational budget, including tracking and accountability for spend, headcount, savings, rebates, commissions, and efficiencies• Prepare and present distilled complex ideas to leadership and manage relationships with global key stakeholders utilizing ambiguous problem-solving and executive communication skills• Drive continuous improvement initiatives to enhance operational performance and streamline business processes through guidance and support to org leaders in the development of strategic plans

New York, New York, Us

• Oversaw global program management and future development of payment suppliers, which included $350m+ global corporate card program in 85 markets and $535m+ B2B programs across 21 markets - Created and executed implementation plan for automated reconciliation system in 14 markets - Established global governance council to oversee supplier communications internally, monitor compliance to processes and procedures, and to track and report on progress against goals• Implemented US B2B program to transition over $1B in supplier spend over 4 years, with 85%+ growth each year over year and continued expansion through advanced recruitment and operationalization- Year one program spend exceeded contract minimum requirement in order to earn incentive in an expected shortfall year due to Covid- Incentive increased by 62% in most recent payout year over previous year, with continued growth opportunities identified due to implementation checkpoints• Project lead for merger and divestiture activities for 250k+ colleagues globally, including all card, meeting, travel, and expense transition and system activities and communications- Created M&A playbook for process in order to ensure future transactions realize process improvements• Expanded payment solution to include $100m+ in annual spend through global collaboration with regional leads and card solution provider across 60 markets• System and process owner for global monitoring tool used to oversee global card spend across all products in order to concentrate on use trends and strengthen program strategy – increased monitoring scope to additional $270m in card product spend for added visibility

New York, New York, Us

• Led a team of 5-7 account managers across multiple business units through training, coaching, and colleague engagement to provide strategic direction to clients and to promote interdepartmental collaboration and teamwork• Worked closely with leadership and account management roles to capture business needs (short- and long-term) to effectively develop the strategic roadmap and operating plan• Participated in design team for colleague training and coaching program, which led to the creation of 10+ courses to ensure colleagues were prepared for team management• Proven experience and knowledge of systems drawn from project-based teams to enhance technology services and compliance and create solutions for evolving issues with the business and in the industry• Global design lead for the primary internal program management system, which is being adopted in all worldwide markets to replace the myriad of local systems with one consolidated global system, leading to streamlined meeting management, reporting and metrics, and seamless integration with financial and compliance systems• Key stakeholder on internal systems design and controls for 10+ systems, including financial, workflow, and compliance processing systems used in the North America market• Project managed the working team for healthcare professional process and payment redesign, which led to an increase in survey results from 52% in 2010 to 95% in 2011 and a consistent on-time payment record of 95% or better for 3 years and counting• Business process representative on 6 audits, receiving top rating of “Good” on all

New York, New York, Us

• Provided operational direction and education to logistics supplier through twice quarterly training sessions in the execution of US and global meetings, ensuring the compliance controls were met for all engagements according to the SOPs in place• Developed 25+ process training documents and templates to simplify the planning and execution process while maintaining full adherence to departmental and company processes and procedures and audit requirements• Created and led a cross-functional steering committee that met twice quarterly with representatives from Legal, Corporate Compliance, Corporate Audit, and Finance to discuss compliance risks and exceptions in order to solve immediate issues and look for long-term solutions to cumbersome processes

New York, New York, Us

Managed all logistics for Medical, Marketing, Clinical, Sales, and Internal Corporate programs – both domestic and international – including contract negotiations, supplier selection and management, budgeting, production/AV, menu planning, on-site program management, cost savings, maintaining client relations, implementing compliance standards and guidelines, financial reconciliation, and creating accurate and complete audit files.

• Facilitated CME and promotional medical programs, including advisory boards, satellite symposia, consultant, investigator, speaker training, curriculum development, and dinner meetings• Worked with clients to ensure that new vendor compliance regulations were communicated and adhered to internally

• Responsible for the implementation of over 300 CME and promotional medical programs, including all logistical aspects, database management, on-site management and staffing, collaboration with account and content staff, and invoice reconciliation• Researched and implemented better practices for the department, including online hotel/restaurant databases, industry networking opportunities, and more efficient internal resources through new and improved processes and procedures• Developed department templates and database procedures, created practical library for over one thousand physician curriculum vitae

Education record

Education record