School-based counselor trainee at Rodeo Hills Elementary School

Compass helps adults with developmental disabilities live independently in their own home through our supported and independent living services. Our staff walk beside our clients offering education on choices and life skills, or companionship and personal care. Our service empowers our clients to make decisions about how and where they live their lives.

Write, develop, edit and manage succinct and compelling business, editorial and web content; email and direct-mail campaigns; and advertising, marketing and public relations collateral. Clients include:Inspired Beauty Brands--Wrote and edited product packaging and web copy for retail beauty brands, including Jhirmack, Hask, FDS and Natural EssentialsCengage Learning--Wrote product marketing copy (print and web) for textbooks and learning software productsRich Mathers Construction--Interviewed client's customers and rewrote web content to reflect the site's new editorial look and feelCenter for Spiritual Living San Jose--Wrote and/or designed direct mail inserts, fundraising and promotional materials, e-newsletters, web content and large-format banners iHealth Labs--Provided technical editing (and rewriting) of quick-start guides, user manuals and customer FAQsVarious Court Reporters and Agencies--Edited deposition transcripts for legal services firms

 Project manages the development of product information for multiple market segments – including marketing copy for internal sales tools and customer-facing e-commerce sites.  Recruit, develop, and manage freelancers to write and/or edit product information/marketing copy.  Responsible for collecting, entering, and updating product information into the database in support of Sales and Marketing, internal and external web sites, applications and initiatives; this includes managing day-to-day information flow and troubleshooting data related issues through collaboration with respective disciplines and other teams and reporting/data analysis.  Act as point of contact for all external/internal customer questions relating to online catalog issues, Oracle produced sales tools support, and product setup issues as they relate to online product catalogs and applications.

Created content for social media channels, increasing Facebook following from ~2K to over 15K in a matter of monthsWrote and produced newsletters (print and email), web pages, social media outlets and other collateralDesigned web graphics for agency website and social media channelsCataloged and managed media archive and photo library

Planned, developed, and managed the production of marketing campaigns for technology products and initiatives. Developed and wrote collateral, direct mail pieces, selling tools, convention ads, banners, promotional giveaways, email campaigns, websites, and web ads. Special projects included:Partnering with senior members of the central marketing team and product marketing managers to identify market needs and conceptualize campaign messages and tactics.Working with the Director of Creative Services to create, update, and communicate product messaging and branding standards for companywide products, initiatives, and services. Collaborating with the Director of Creative Services to identify, streamline, and communicate best practices and processes.Hiring and managing freelance copywriters, designers, and print vendors to ensure that projects were produced on time, within budget, and to specifications. Mentored junior colleagues.

Planned, developed, and managed the production of over 400 annual promotions, including direct mail pieces, marcomm, selling tools, in-book brochures and ads, back cover copy, tradeshow ads, email campaigns, and websites. Hired and managed copywriters and designers. Helped develop and implement branding and marketing/PR campaigns. Drove sales of textbooks and learning tools valued at over $40 million.

Developed, managed, and tracked up to fifty print and multimedia textbook supplements, ensuring products were published on time and within budget. Negotiated terms and hired supplement authors, set project parameters and deadlines, and reviewed author work. Copyedited, formatted and prepared manuscripts for production. Copyedited in-book/on-book marketing copy and advertising collateral.

Provided editorial development and administrative support to the Mathematics editorial team. Coordinated manuscript reviews by identifying and securing reviewers, tracking reviewers’ progress to ensure timely submission, and handling reviewer payments. Wrote review summaries and analyses based on thorough evaluations of customer reviews. Copyedited manuscripts and marketing copy, drafted contracts, created and managed databases and spreadsheets, and handled inquiries quickly and efficiently. Provided general administrative and editorial support, as well as customer service for both internal and external customers.

Wrote and copyedited public relations, marketing, and advertising collateral. Archived and tracked weekly media coverage. Maintained media database. Designed promotional lobby displays.

Managed all aspects of the office, including scheduling and calendaring, transcript production and shipping, billing and accounts receivable, proofreading, inventory maintenance, filing and organization, and more.