Development of HR System (SAP PH1): Creating change request specifications for developers, extensive testing in Quality system before releasing to live, rolling out changes to the business to ensure shared knowledge and reduce skills gap. First point of contact for systems queries. Maintenance of HR System: Quality and accuracy control of HR systems dataCoordination of HR systems team and tasks including time administration of all hourly paid staff (circa 650 associates); input of all new starters, internal changes and leavers into HR system. Data reporting: Monthly reporting of plant efficiency; Company illness rates

- Roll out of Lean Management to departments new to the programme, supporting managers and associates throughout from initial diagnosis phase through to implementation- Roll out of Agile Scrum methodology and adapting the method to have the best fit in our business- Facilitating workshops to find opportunities for improvement in processes, working relationships and cross-departmental end to end processes- Guiding managers and associates through change management- Continuous improvement in processes and teaching associates how to evaluate and improve departmental processes- Applying for and presenting project findings to legal board directors in regular Milestone meetings- Risk management throughout projects / cycle phases to eliminate risks or failure- Implementing project management tools to support departments such as problem solving skills, TIP (Tactical Implementation Plan – OPL for project planning), associate skills matrix and coaching / development- Average of <20% efficiency savings in departmental processes and advising management on how to reinvest their time, without the reduction of headcount- Implement and support tailored management tool set - Encourage and support the sustainability of Lean management tool set and mind-set throughout the business after departments have finished the programme

- Barclays qualified Digital Eagle: competently and successfully helping customers & members of the community to be ‘Digitally Savvy’ and fraud aware- Providing high levels of customer service and professionalism to support retail, business and premier customers to meet their everyday banking needs- Making first and third party transfer up to £50,000- Remaining vigilant at all times to maintain a secure environment for both customers and employees and to prevent fraud, theft, etc.- Maintenance of ATM machines and self-assisted banking machines

- Focal point of contact for all sales and service customers and business contacts- Hosting off-site events on behalf of the Listers Group- Handling customer complaints and ensuring they are dealt with in a professional, timely manner- Creating and maintaining accurate and detailed reports to record all business enquiries and presenting the data to company directors and general managers- Accounts duties including: Daily banking; handling petty cash; raising and producing cheques; checking and positing invoices and credit notes to relevant accounts and departments with complete accuracy; preparing purchase ledger statements- Preparing accounts files and customer information files for company audits, including proof reading work constructed by other employees to ensure complete accuracy- Introducing new staff to the company and administering training on using CRM and other in-house computer software- Marketing tasks including: Designing adverts and marketing campaigns for new and existing customers; writing articles for company newsletters and local magazines; updating and editing the Hereford Land Rover website with news articles and staff profiles