Amie Smith Email and Phone Number

• Independently sourcing and shortlisting venues for over 30+ annual conferences, exhibitions, training courses, gala dinners and drink receptions worldwide, such as in Africa, Asia and Europe - Ranging from 50-800pax• Negotiating venues costs; including venue hire, DDR, accommodation rates and AV costs, alongside other negotiations such as accommodation blocks, cancellation and payment terms• Presenting venue options internally to our event producers, directors and BDM’s, including cost comparisons for approval• Reviewing all venue contracts, including full T&C’s, to ensure we are contracting the right space, at the agreed rates and terms• Processing all payments to venues and suppliers as per the agreed payment terms• Organize and lead venue handover meetings to the assigned event manager/s• Supplying on the ground assistance at our events, for example on the registration desk or any other ad-hoc requests I am asked to assist with either on site, or in the run-up to our events

• Sourcing and shortlisting venues for the departments events - Ranging from 20-250pax• Liaising with chosen venues on logistical matters and re-negotiating unforeseen changes to the event requirements• Collating and sending invites to our guests and tracking responses for further follow-up• Collation of post event feedback• Obtaining quotes from third party suppliers ensuring they are paid within the agreed SLA• Keeping track of our expected and actual costs to ensure we remain within budget• Organize F2F meetings and conference calls for the wider team to discuss content and any other logistical concerns/ ideas for events• Any ad-hoc tasks/ issues required to support the Events Managers

Providing full administration support for the head of external affairs whilst assisting the rest of the external affairs team on an ad-hoc basis (team of 10).Duties:• Provide full administration support for our annual financial budget bid of approx. €2.5M and the overall track of spend throughout year to ensure we remain within budget• Lead monthly budget meetings with the head of external affairs to provide an overview of our year to date expenditure and raise ideas on how to best utilize any excess monies • Raise purchase orders for our third party suppliers and ensure they receive payment within the agreed SLA• Provide day to day diary management, travel, accommodation and other ad-doc administration requests required by the head of external affairs• Organize weekly team meetings and prepare and drive agendas where appropriate• Create, distribute and report on quarterly industry analyst newslettersTechnologies/Software used: • Microsoft SharePoint, OneDrive, Yammer, Newsweaver, ARchitect and BrightCove

• Providing technical and business support to our global client base on our compliance and payment solution products• Providing priority case management support to ensure the team are meeting required SLA’s for our client base• Contribute to training other team members to ensure continuity across all business locations (Including a prolonged visit to our HQ in Singapore)• Representing the support function for new product roll-outs/ releases to ensure that they were user friendly and able to provide the functionality needed by our clients• Working closely with our development team to feedback on any areas where we could improve our products or provide new functionality to give a better customer experience• Contribute to our weekly global team meetings on new processes/ protocols that we could adopt to become more efficient in our day to day activities and to increase team moraleTechnologies/Software used: • SQL, Microsoft Access, Tomcat, HTML and Salesforce

• Providing remote and F2F product support to our hospitality client base• Installing and maintaining client servers including the set-up, back-up and ongoing maintenance of SQL Servers and Databases (SQL 2005, 2008, 2008R2 and 2012)• Providing basic MS SQL querying and creation of procedures to retrieve and maintain client data (Basic Select statements, creating and maintaining tables, creating stored procedures etc.)• Liaising with third party technology companies to provide integration support between products• Organise and support the roll-out of new software releases to our larger clients• Provide 1:1 training and create written protocols for new team members to followTechnologies/ Software used:• SQL, HTML, Crystal reports, Logmein and VNC

• Provide software and hardware support for the business and its employees• Retrieve and collate data from our patient database to generate reports to submit and apply to the Primary Care Trust for our yearly budget bid• Updating our intranet and public web page with any new/updated information• Collation and distribution of our quarterly newsletter• Project management of patient re-call campaigns which involved advertising on our website, collation of quarterly newsletters and mail-merging letters to encourage patients to attend for appropriate check-upsTechnologies/ Software used:• EMISWeb