Amiekola Cooper Email & Phone Number

437 5th Avenue

• Completed over 100 high-volume phone calls and 50 virtual calls daily in a remote setting,providing seamless support and communication.
• Closed consultations virtually by effectively handling objections and providing personalizedservice to clients.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in a timelymanner.
• Contributed to company growth by consistently meeting or exceeding performancebenchmarks in key metrics.
• Utilized CRM tools to track leads, schedule follow-ups, and maximize conversion rates.
• Achieved 95% closing rate by building trust and confidence in potential clients during onlineconsultations.

450 Seventh Avenue

• Mange both in person and remote patient scheduling for physical therapy appointments usingEMR and practice management software.
• Handle a high volume of calls and virtual inquiries, answering questions about treatment plans,services, and insurance coverage.
• Conducting remote patient intake, verifying insurance details and collecting necessarypaperwork via digital platforms.
• Provide billing support, working with patients and insurance companies to clarify payments andresolve disputes.
• Collaborated with therapists and clinical staff to coordinate virtual and in-person appointments,ensuring accurate scheduling.
• Completed data entry and filing to keep records updated for easy retrieval.

Manhattan, New York, United States

• Exceeded sales goals by 15-25% utilizing exemplary customer service skills.
• Handled a high volume of customer interactions via phone, chat, and email, addressingquestions, resolving concerns, and making sales recommendations.
• Assisted with troubleshooting device issues and guiding customers through upgrades or changesto their service.
• Provided exceptional customer service in the retail sector, resolving issues related to wirelessservice, billing, and technical support.
• Enhanced customer loyalty by offering tailored solutions that met individual needs.
• Resolved customer complaints promptly, maintaining a positive brand image.

Manhattan, New York, United States

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.