Eduard Amiel Duran Email & Phone Number

Makati, National Capital Region, Philippines

•Handles client order of bulk ethernet connections for business accounts with world class telecommunication vendors thru phone, email and vendor portal sites•Monitors site surveys and installation dates, proactively identifying and resolving escalations.•Coordinates with vendors, project managers, sales team and customers to address escalations related to installation dates, connection problems, right of entry completion, and data gathering of IPs, account numbers, and local contact details to ensure high service delivery.•Handles out-of-scope tasks such as order creation in Field Point, adding authorized users to the account and Quality Assurance•Arranges site access, schedules surveys and installations by consulting the end user about their availability.•Collaborates with project partners to develop system analysis and design of new systems that meet client specifications.

Muntinlupa City, National Capital Region, Philippines

•Validated and managed all incoming cases.•Coordinated with Sales, Provisioning, Technicians and Customers to deliver ethernet connection orders thru phone calls and emails.•Requested and reviewed construction quotes from vendors.•Monitored and tracked project milestones, including construction completion dates, installation dates, and site surveys.•Maintained accurate documentation of all ticket updates and steps taken to track the progress of the order process.•Addressed various types of clarifications by end-users and vendors to resolve any queries or concerns.•Maintained high service delivery through continued process assessment, development and change management.

Quezon City, National Capital Region, Philippines

•Managed health claims accounts and oversees end-to-end transaction processing.•Adhere to client policies and guidelines, making informed decisions based on them, while leading special projects and managing workload distribution.•Handled issue resolution to ensure department and customer needs are met on a daily basis.•Maintained consistent database security and integrity through logging, audits and transaction monitoring.

National Capital Region, Philippines

National Capital Region, Philippines