Eduard Amiel Duran Email & Phone Number

Makati, National Capital Region, Philippines

• Handles client order of bulk ethernet connections for business accounts with world class telecommunication vendors thru phone, email and vendor portal sites
• Monitors site surveys and installation dates, proactively identifying and resolving escalations.
• Coordinates with vendors, project managers, sales team and customers to address escalations related to installation dates, connection problems, right of entry completion, and data gathering of IPs, account numbers, and.
• Handles out-of-scope tasks such as order creation in Field Point, adding authorized users to the account and Quality Assurance
• Arranges site access, schedules surveys and installations by consulting the end user about their availability.
• Collaborates with project partners to develop system analysis and design of new systems that meet client specifications.

Muntinlupa City, National Capital Region, Philippines

• Validated and managed all incoming cases.
• Coordinated with Sales, Provisioning, Technicians and Customers to deliver ethernet connection orders thru phone calls and emails.
• Requested and reviewed construction quotes from vendors.
• Monitored and tracked project milestones, including construction completion dates, installation dates, and site surveys.
• Maintained accurate documentation of all ticket updates and steps taken to track the progress of the order process.
• Addressed various types of clarifications by end-users and vendors to resolve any queries or concerns.

Quezon City, National Capital Region, Philippines

• Managed health claims accounts and oversees end-to-end transaction processing.
• Adhere to client policies and guidelines, making informed decisions based on them, while leading special projects and managing workload distribution.
• Handled issue resolution to ensure department and customer needs are met on a daily basis.
• Maintained consistent database security and integrity through logging, audits and transaction monitoring.

National Capital Region, Philippines

National Capital Region, Philippines