Amie Lyon Email and Phone Number

As an Executive Recruiter I pull from my previous experiences and knowledge of my vast array of industries and roles. At the core of this position, is my ability to listen and communicate effectively. Understanding the client's expectations and layering that with a candidate's forward plan and goals can bring a wonderful partnership and future opportunity that brings success and most importantly joy, in the day to day.

Licensed realtor for over 15 years of residential sales experience. Represented various developers, sellers and buyers in the market with values ranging from $200k to $3M

Manages customer relationships, projects and programs. Acts as the primary customer contact for Pharmaceutical Access & Adherence clients, leads internal customer support teams responsible for delivering access and adherence solutions which meet company requirements and goals, while exceeding customer expectations for operational excellence. As an Account Lead, I develop relationships with customers and offer program expansion solutions where appropriate. I ensure that all PSaS programs serve to advance the strategic and operational goals of my key pharma/biotech customers.Additional ResponsibilitiesProvides customer with proactive consultative services on program design, strategy and revenue generating & cost saving opportunities. Cultivates the customer relationship to identify and recommend opportunities to meet customers strategic and tactical goals.Establishes and maintains relationships with internal McKesson/RxC teams (Sales, Marketing, Operations, IT, Finance, RelayHeath CoverMyMeds, Legal, etc.) to assist in understanding and meeting customer requirements. Researches, develops and communicates corrective actions needed to resolve problems. Serves as the first point of contact for day-to-day program support and issues. Ensures that the customer is satisfied with company projects and services by establishing and executing customer relationship management tactics consistently and ensuring compliance with contractual agreements. Plans and coordinates key management and/or business reviews for customers and internal support teams. Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Monitors and manages established SLA’s and KPI's. Responsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation. Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.

Demonstrates exceptional skills in communicating with mid-size and large clients. Rapidly identifies the significance of information and insightfully determines strategic action internally and externally. Develops outstanding strategic ongoing customer relationships gaining trust and respect for the company. Handles professionally even the most difficult or sensitive situations. Onboard new customers, as well as ensuring existing clients are prepared post upgrade. Gather the pertinent details with customers during success calls in order to address any issues or concerns and bring to a positive resolution.

Led business growth and collaborated with staff and donors as prospective partners to develop relationships, align goals, and close fundraising targets.Raised $2M for funds allocated to securing financial base. Identified business growth areas for enhancement and expansion. Generating new donors and services lines and maximizing donations