Amie Martin Email & Phone Number

Nashua, NH, US

New Hampshire

Greater Los Angeles Area

Longstanding creative relationship with various clients including copy written in 2013 for owner still used on his own site as of 2021, demonstrating the longevity of my copy-writing skill and understanding of the market.

Bedford, Massachusetts, United States

Based on successful performance of contract, a FTE position was created for me with the following responsibilities:-- Onboarding and offboarding of all US employees, including background checks, I-9 documentation, pre-boarding online training, consultation with reporting managers for specific job-related training, IT access, and Day 1 Agenda, including.

Bedford, Massachusetts, United States

Contracted to retrieve, isolate, organize, and scan personnel and immigration records from various geographic office locations in preparation for HRIS and paperless office.

Westford, MA

"Partnership for Children/Afterschool Enrichment Program"Partnered with Site Director of ~25 students to:-- Ensure a healthy, safe, and secure environment for middle school students.-- Develop and foster a trusted and respected rapport with students, faculty, and site Director/Counselors. -- Develop and deliver engaging curriculum and activities.

Moultonborough, NH

-- Managed student lead distribution channels for all teachers. (Student ages ranged from 6 to 60+ years old).-- Communicated with all student leads, converting them into “Information Calls” and then “Introductory Package” students.-- Matched students with teachers based on language backgrounds, learning styles, and schedules.-- Initiated and managed a.

Manchester, NH

• NOTE: Start-up company which went out of business. **
• Managed all top-level Team executives, including vetting many incoming partnership opportunities, i.e. “gatekeeper.”
• Served as Creative Team Lead under CMO, managing ~50 Affiliates creating digital content and running weekly meetings.
• Co-developed, with President, a Chamber of Commerce program and served as the local point-of-contact for all local COC’s nation-wide.
• Co-chaired corporate charity and ran day-to-day operations, recruitment, and donation/delivery.
• Managed company’s real estate search and subsequent move, serving as the POC for all things furniture, design, and logistic.

Pepperell, MA

• Managed the Wholesale program, including vetting potential customers, setting up accounts, and following through on orders from pricing adjustments to shipping.
• Managed the company’s Amazon Seller Account, including processing new orders, following through on fulfillment, and answering Amazon customer email.
• Answered customer email and phone calls on various topics including pre-order product, fitment, sizing, and quality questions, as well as processing new orders.
• Submitted web page changes based on customer/vendor communication, i.e. adding installation instructions and specs.
• Resolved warranty, lost shipment, and damage claims in communication with company’s warehouse or vendors.
• Processed all drop ship orders with company’s two primary vendors.

Westford, MA

• Answered customer emails, including pre-order questions and warranty resolutions.
• Maintained Average Handle Time of 4:00-4:30 minutes and 13.5 contacts per hour.
• Consistently earned the highest email quality and replacement accuracy in the division at 98—100%.
• Authorized to approve special situations normally requiring a “Senior” or “Supervisor” for self and others.
• Trained and mentored approximately 20 new CSRs and provided feedback for revamping corporate training program.Award: “Employee of the Quarter” (Q1 2016) for dedication to quality and training/mentoring new CSRs

Greater Boston Area

• Co-designed and managed a digital solution for PO management system administration, where requests and issues were reported via IT Service Desk, reducing email reports worldwide by 90%; SME for footwear-related UAT.
• Developed and maintained the Global Sourcing SharePoint site, including architecture, usability, and access permissions; consulted other departments on the development of their own SharePoint sites as requested.
• Managed required legal documents for overseas factories, working cross-functionally with sourcing management, legal, and compliance/CSR teams, including validation, distribution, and tracking.
• Co-developed and then solely implemented a global PO amend request process, eliminating email requests across worldwide factories and six internal departments by 97%.
• Created, controlled, and distributed a Vendor Master File for footwear factories across the New Balance supply and value chains, eliminating at least 20 outdated and inaccurate lists kept by other departments.

Lawrence, MA

• Performed full range of operational support related to the order management process of global footwear, including direct communication with factories on PO-related issues.
• Supported PO management system administrative activities for global footwear business.
• Identified opportunities for improvement and assisted in developing a full-time position which I subsequently assumed.

Freelance

• Researched, wrote, and published digital “how to” and “topic view” articles for clients such as Chron and eHow, specializing in branding, marketing, technical communications, home decor, fashion, small business, human.

Freelance

• Designed and produced marketing assets in keeping with corporate brand, ranging from product logos, to portfolio folders, brochures, and online content.

Chatsworth, CA

ADMINISTRATIVE: Directed third-party consultants and Marketing Assistant. BRANDING: Developed and directed corporate re-branding from logo redesign and all marketing collateral—including new corporate website—to technical documentation philosophy. Served as official press contact for external media. Worked with worldwide distributors to carry over branding.

Chatsworth, CA

ADMINISTRATIVE: Created new position acting as liaison between engineering, corporate field sales/service offices, and worldwide distributors carrying over technical support 100% from previous position. Acted as department office manager, executive assistant to Chief Engineer, and directed Engineering Support Assistant. BRANDING: Initiated corporate.

Chatsworth, CA

ADMINISTRATION: After 3-month contract, hired permanently with first-time escalation of position to Manager. Worked closely with engineering in effort to take on more technical support duties during order configuration and shipping phases. AWARD: Commitment to Excellence (2003) for technical and customer support efforts.

Woodland Hils, CA

• Created and co-developed corporate business model and all marketing collateral.
• Worked with production and actor representatives, as well as actors themselves, in an official capacity.
• Developed concept and design for television production, actor, and artist websites and e-newsletters, including securing and managing DNS and hosting.
• Recruited, trained, and managed various staffs of 3-25 people.
• Created and executed promotional campaigns for websites, events, and literary organizations.

B.A., English, American Studies, Communications

Activities and Societies: Chancellor's Scholar, Publicity Director-Student Events & Activities Council, Literary Editor-The Watermark.

A.A.S., Merchandising

Activities and Societies: Valedictorian, President-Student Activities Council (1989/90), Vice President, Delta Epsilon Chi/DECA.

Education record

Activities and Societies: Valedictorian, Class President 1984-1987, National Honor Society, Drama Club (leading roles 1984-1988), Glee.