Amie Kalb work email
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Amie Kalb personal email
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I am a working professional who has been in the Information Technology Services industry for over thirteen years. I enjoy managing people, interfacing with customers, and working with highly technical software or hardware applications.Specialties: • Goals and Expectations• Coaching and Feedback• Harassment Prevention• Change Management• Training / Development• Performance Management• Team Diversity
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Chief Client OfficerLs Screening Sep 2013 - Present
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Customer Service SupervisorGeneral Information Services, Inc Sep 2007 - Aug 2013• Responsible for account management and retention of key clients. • Manage staff of Client Services Representatives and Account Managers responsible for customer inquires such as inbound calls, customer reporting, and account management• Ensure proper workflow and customer specific goals are met• Conduct employee performance reviews and ensure performance expectations are met by training and developing staff • Represent local office at meetings and on internal conference calls related to department, processes, technology, etc. -
Supervisor, Customer ServiceChoicepoint Apr 2005 - Oct 2007• Manage staff of 11-15 Client Services Representatives responsible for customer inquires such as inbound calls, customer reporting, and account management• Ensure proper workflow and customer specific goals are met• Conduct employee performance reviews and ensure performance expectations are met by training and developing staff • Act as department resource for proprietary systems/websites, general direction, and policy• Handle escalated customer inquires• Lead prospective customer calls and service calls, both in person and via teleconference• Represent local office at meetings and on internal conference calls related to department, processes, technology, etc. -
Training CoordinatorChoicepoint Aug 2003 - Apr 2005• Designed various training programs for companywide functions and new hires• Provided basic to advanced training, which included ongoing training for industry changes and services/products for approximately 50 – 60 employees• Worked with Quality Control Specialist to develop training based on quality results and trends gathered from audits• Acted as a liaison with corporate Human Resources to encourage continual education• Coordinated and tracked employee training for all departments• Supervised all new hire training, including administration of all company policies and procedures
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Customer Service RepresentativeChoicepoint Oct 2000 - Aug 2003• Fielded customer and consumer telephone calls and requests • Worked with the sales team to ensure proper handling of new account set up and modifications to existing accounts• Provided monthly customized reports to customers and analyzed to determine trends and possible concerns• Assisted Account Management team with high profile and high touch accounts
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Verifications RepresentativeChoicepoint Feb 2000 - Oct 2000• Verifying past and current employment history and educational credentials in a call center enviornment
Amie Kalb Skills
Frequently Asked Questions about Amie Kalb
What company does Amie Kalb work for?
Amie Kalb works for Ls Screening
What is Amie Kalb's role at the current company?
Amie Kalb's current role is Chief Client Officer at LS Screening.
What is Amie Kalb's email address?
Amie Kalb's email address is am****@****een.com
What is Amie Kalb's direct phone number?
Amie Kalb's direct phone number is +151227*****
What skills is Amie Kalb known for?
Amie Kalb has skills like Account Management, Customer Service, Call Centers, Management, Performance Management, Microsoft Office, Process Improvement, Background Checks, Training, Customer Satisfaction, Change Management, Onboarding.
Who are Amie Kalb's colleagues?
Amie Kalb's colleagues are Jill Miller, Shannon Dasch, Whitney Wilhoit.
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