Amie Stone

Amie Stone Email and Phone Number

Director, ITSM / Program Manager (Agile, Waterfall, SCRUM) @ Spatial Front, Inc
Amie Stone's Location
Washington, District of Columbia, United States, United States
Amie Stone's Contact Details
About Amie Stone

Amie Stone is an information technology professional with 20+ years of experience with extensive hands-on technical knowledge, project leadership and department management. Quickly invigorate results via analytical and quality tools including Six Sigma, ISO, CMMI and ITIL. Ms. Stone has extensive experience as a Senior Project Manager leveraging PMI, Agile, Scrum, and Waterfall Methodologies. Ms. Stone drives performance excellence in challenging market environments with innovative problem solving and leadership approach. She also has experience in all phases of the information systems engineering life cycle, from requirements analysis, data and process modeling, application architecture design, to development, test and quality assurance. Ms. Stone has an eye for detail and practicality, while balancing technology capabilities with customer expectations. She also possesses excellent communication skills, both verbally and written, which allow her to communicate at both a technical and managerial level. This rare combination of skills makes Ms. Amie Stone an excellent and most desirable Consultant.Specialties:Quality Assurance and TestingQuality and Process ImprovementsQuality Project AuditsProcess and StandardizationRisk Identification, Mitigation and ManagementISO | CMMI | ITIL | Six SigmaIT Service Management (BMC Remedy, Cherwell, SunView)Strategic PlanningProposal WritingPassion for constant improvementExcellent presentation, communication and interpersonal skillsEffective team leader with strong analytical and problem solving abilitiesFlexible and detailed oriented attitudeOutstanding Multi-Tasking and Time ManagementITIL V3 Foundation CertifiedGreen Belt Six Sigma CertifiedRemedy Approved Consultant CertifiedPMP Trained - Senior Project ManagementStrong Experience in WBS and Project PlanningCrystal Reports | HTML | Joomula

Amie Stone's Current Company Details
Spatial Front, Inc

Spatial Front, Inc

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Director, ITSM / Program Manager (Agile, Waterfall, SCRUM)
Amie Stone Work Experience Details
  • Spatial Front, Inc
    Director, Itsm And Program Manager At Gsa Pb-Its - Appops
    Spatial Front, Inc Jun 2023 - Present
    Mclean, Va, Us
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  • Spatial Front, Inc
    Director, Itsm @ Sfi And Pm/Remedy Developer Lead @ Census Bureau
    Spatial Front, Inc Mar 2018 - Present
    Mclean, Va, Us
    * Over 20 years experience in implementing, designing, and customizing the BMC Remedy and IT Service Management applications.* Specialize in managing and implementing BMC Remedy Service Desk, Change Management and Release Management, Asset Management, Service Level Management and Configuration Management Database (CMBD)* Standardizes and advocates implementation methodologies & Quality Standards throughout the Implementations utilizing ITIL and Six Sigma frameworks* Drive improvements in overall service levels, transactional efficiencies and cost management* Interfaces with all areas affected by the project including end users, computer, and client services* Defines project scope and objectives* Develops detailed work plans, schedules, project estimates, resource plans, and status reports* Conducts project meetings and is responsible for project tracking analysis* ITIL v3 Certified* Six Sigma Green Belt Certified* 2002 – BMC Remedy Approved Consultant Certified* BMC Remedy Incident and Problem Management 7.0 Certified* MyIT Certified Administrator
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  • Attivasoft
    Senior Program Project Manager / Bmc Remedy Developer @ Census Bureau
    Attivasoft Nov 2014 - Mar 2018
    Columbia, Maryland, Us
    * Over 17 years experience in implementing, designing, and customizing the BMC Remedy and IT Service Management applications.* Specialize in managing and implementing BMC Remedy Service Desk, Change Management and Release Management, Asset Management, Service Level Management and Configuration Management Database (CMBD)* Standardizes and advocates implementation methodologies & Quality Standards throughout the Implementations utilizing ITIL and Six Sigma frameworks* Oversees all projects within the Census Bureau Account* Focuses on Operational Excellence and Strategic Growth within the Census Bureau* Drive improvements in overall service levels, transactional efficiencies and cost management* Responsible for daily, weekly, monthly interactions with AttivaSoft Executive leadership including status updates and problem resolution* Managing daily performance ensuring high levels of goal attainment and quality of service* Manages quality assurance metrics for performance improvement* Provides a single point of contact for all projects within the Census Bureau* Interfaces with all areas affected by the project including end users, computer, and client services* Defines project scope and objectives* Develops detailed work plans, schedules, project estimates, resource plans, and status reports* Conducts project meetings and is responsible for project tracking analysis* ITIL v3 Certified* Six Sigma Green Belt Certified* 2002 – BMC Remedy Approved Consultant Certified* BMC Remedy Incident and Problem Management 7.0 Certified* MyIT Certified Administrator
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  • Attivasoft
    Director, Technology Solutions / Quality Assurance & Standards
    Attivasoft Sep 2008 - Mar 2018
    Columbia, Maryland, Us
    Key Responsibilities are as follows:* Develops technical core competencies (Training Plans) for all of Client Services* Executive Project Manager on all Special Projects at AttivaSoft; maintaining project schedule, cost impact, status updates, risk and issues; up to 4 simultaneous specials projects being managed at any given time* Standardizes and advocates implementation methodologies & Quality Standards throughout Service Delivery* Six Sigma Green Belt and ITIL Foundation Certified and oversees the evolution of AttivaSoft’s implementation methodologies to align with innovative frameworks and industry best-practices* Implements ongoing quality improvement processes working with interdepartmental teams* Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing* Manages quality assurance metrics for performance improvement of all teams* Manages new technology evaluation and selection process* Technical liaison to key vendors* Reviews and sign-off approval on statement of works for the sales organization* Manages research and development initiatives* Supports program/project business development activities through technical presentations and demonstrations with prospects, customers and stakeholders as needed* Sales Collaboration, Support & Proposal/RFP Writer
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  • Attivasoft
    Senior Project Manager
    Attivasoft Jan 2004 - Mar 2018
    Columbia, Maryland, Us
    Job Duties include but not limited to:* Responsible for all aspects of the development and implementation of assigned projects* Provides a single point of contact for those projects* Takes projects from original concept through final implementation* Interfaces with all areas affected by the project including end users, computer, and client services* Defines project scope and objectives* Develops detailed work plans, schedules, project estimates, resource plans, and status reports.* Conducts project meetings and is responsible for project tracking analysis.* Ensures adherence to quality standards and reviews project deliverables* Manages the integration of vendor tasks and tracks and reviews vendor deliverables* Provides technical and analytical guidance to project team* Recommends and takes action to direct the analysis and solutions of the problems.* Successfully managed over 7 major BMC Remedy ITSM project implementations simultaneously on time and within budget.* Successfully managed over 30 major BMC Remedy ITSM projects* Implementations on time and within budget.
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  • Attivasoft
    Business Analyst
    Attivasoft May 2001 - Mar 2018
    Columbia, Maryland, Us
    Job Duties include but not limited to:* Perform requirement analysis and design by gathering input from the government representatives and by examining existing systems.* Experience in leading IT Service Management Workshops and Road-Map Workshops* Develops and plans of automated information systems from project inception to conclusion Analyses problems and develops system requirements and program specifications* Applies process improvement and re-engineering methodologies and principles to conduct process modernization projects include process and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements* Gathers information and developing and implementing data collection instruments and conducts surveys, document reviews, and interviews* Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer.
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  • Attivasoft
    Senor Lead Solutions Consultant/Architecture
    Attivasoft May 2001 - Mar 2018
    Columbia, Maryland, Us
    Job Duties include but not limited to:* Over 12 years experience in implementing, designing, and customizing the BMC Remedy and IT Service Management applications.* Specialize in implementing BMC Remedy Service Desk, Change Management, Asset Management, Service Level Management and Configuration Management Database (CMBD)* Specialize in implementing BMC Customer Relationship Management System* Architect and Design the server architecture for the implementation of the BMC Remedy and IT Service Management applications.* Lead teams of 4 or more on implementations and projects.* Interface with the customer sponsors, project managers to assist in going best practice decisions* Assist AttivaSoft project manager on project plans and status updates* Assign task duties to consultants and manage implementations for quality control and best practice implementations.* Developed and implemented custom Facilities Management applications for customers* Developed and implemented custom Sales Management applications for customers* Developed and implemented custom Human Resource applications for customers* Provide extensive integration experience to the BMC Remedy and IT Service Management applications* Extensive experience in developing within the Crystal Reports application and integrating to the BMC Remedy and IT Service Management applications.* Developed and implemented custom Sales and Project Management application for AttivaSoft* Developed and Trained customer on the BMC Remedy and IT Service Management applications* Remedy Approved Consultant since 2001
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  • Attivasoft
    Bmc Remedy Solutions Consultant - Us Census Bureau
    Attivasoft Mar 2014 - Nov 2014
    Columbia, Maryland, Us
    * Over 16 years experience in implementing, designing, and customizing the BMC Remedy and IT Service Management applications.* Standardizes and advocates implementation methodologies & Quality Standards throughout the Implementations* Manages quality assurance metrics for performance improvement* Applies process improvement and re-engineering methodologies and principles to conduct process modernization, projects include process and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements* Specialize in implementing BMC Remedy Service Desk, Change Management and Release Management, Asset Management, Service Level Management and Configuration Management Database (CMBD)* Specialize in implement BMC Service Request Management (SRM) - Gather requirements, design and build Service Request Definitions, Process Definition, Work Order, Tasks, and Approvals associated to the requirements documented in the Functional Specification Document.* Lead requirement gathering sessions and offer ITIL v3 best practices to business requirements and mapping to application requirements.* Plan & Prepare, Analyze, Document, Design, Customize, Decode / Debug, Build, Test, Train and implement all the above BMC Applications.* Experience in leading IT Service Management Workshops and Road-Map Workshops* 2002 – BMC Remedy Approved Consultant Certified* BMC Remedy Incident and Problem Management 7.0 Certified * MyIT Certified Administrator
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  • Attivasoft
    Director, Contact Center
    Attivasoft Nov 2012 - Mar 2014
    Columbia, Maryland, Us
    Responsible for managing the Contact Center Group at AttivaSoft and overseeing all projects within that group. I will be focused on operational excellence and strategic growth within AttivaSoft’s Contact Center Group.Key Responsibilities are as follows:* Responsible for managing the Contact Center Group at AttivaSoft* Oversees all projects within the Contact Center Division* Focuses on Operational Excellence and Strategic Growth within AttivaSoft* Develops Analytical Metrics to assist customers on Process Improvements* Recommends Process Improvement Strategies to customers around ITIL and Six Sigma framework* Manages Contact Center human resource objects by recruiting, training, coaching, and counseling employees; administering schedule; communication job expectations, monitoring and reviewing job contributions; enforcing policies and procedures* Drive improvements in overall service levels, transactional efficiencies and cost management* Drive measurement and improvements in customer satisfaction metrics* Responsible for daily, weekly, monthly interactions with leadership including status updates and problem resolution* Managing daily performance ensuring high levels of goal attainment and quality of service
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  • Attivasoft
    Director Of Service Management Technology Solutions
    Attivasoft Jan 2008 - Sep 2008
    Columbia, Maryland, Us
    Project Manager of 10 - 15 Projects at any given time.Manage Project Plan, Status Report, Risk Management, and Customer Expectations.RAC Certified Remedy Developer since 2002ITIL Foundation CertifiedBMC Remedy Incident and Problem Management CertifiedAssist Sales in Technical Demos and Expertise
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  • Remedy Corporation
    Remedy Consultant
    Remedy Corporation Aug 2000 - May 2001
    Carlsbad, California, Us
    Job Duties include but not limited to:* Specialize in implementing BMC Customer Relationship Management System* Performed Requirement Analysis workshop sessions to gather requirements and documented in Functional Requirements documents* Architect and Design the server architecture for the implementation of the BMC CRM Application* Lead consultant on implementations* Interface with the customer sponsors, project managers to assist in going best practice decisions* Completed all necessary project deliverable documentation such as Status Reports, Functional Requirements and Design Documents, Project Presentations for Customers, System Documentation, etc.* Created Training Material and Trained customer personnel in new application* Experience in developing within the Crystal Reports application
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  • Esq
    Remedy Consultant
    Esq Nov 1999 - Aug 2000
    Remedy Developer in ITSM and CRM, in addition to customized application.Lead developer on all engagements.

Amie Stone Skills

It Service Management Itil Integration Bmc Remedy Requirements Analysis Project Management Service Management Change Management Service Desk Crm Process Improvement Incident Management Quality Assurance Crystal Reports Team Leadership Microsoft Sql Server Call Centers Customer Service Cmmi Microsoft Office Six Sigma Software Project Management Leadership Development Technical Leadership Srm Quality Management Pmp Customer Relations Remedy Call Center Contact Centers Iso 20000 Quality Auditing Software Quality Assurance Customer Service Management Itsm Windows Dreamweaver Word Voip Asset Managment Service Level Management Iso 27001 Iso 9000 Quality System Software Engineering Green Belt Joomla Business Process Efficiency Service Desk Management

Amie Stone Education Details

  • University Of Maryland Baltimore County
    University Of Maryland Baltimore County
    Networking - Information Systems
  • King'S College
    King'S College
    General Studies
  • Perry Hall High School
    Perry Hall High School

Frequently Asked Questions about Amie Stone

What company does Amie Stone work for?

Amie Stone works for Spatial Front, Inc

What is Amie Stone's role at the current company?

Amie Stone's current role is Director, ITSM / Program Manager (Agile, Waterfall, SCRUM).

What is Amie Stone's email address?

Amie Stone's email address is am****@****ail.com

What is Amie Stone's direct phone number?

Amie Stone's direct phone number is +141077*****

What schools did Amie Stone attend?

Amie Stone attended University Of Maryland Baltimore County, King's College, Perry Hall High School.

What skills is Amie Stone known for?

Amie Stone has skills like It Service Management, Itil, Integration, Bmc Remedy, Requirements Analysis, Project Management, Service Management, Change Management, Service Desk, Crm, Process Improvement, Incident Management.

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