Who is Saša M.? Overview
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Quick answer
Saša M. is listed as QA Specialist at Chess.com, based in Belgrade, Serbia. AeroLeads shows a matched LinkedIn profile for Saša M..
Saša M. previously worked as Member Support Leader at Chess.Com and Support Specialist at Chess.Com. Saša M. studied at Visoka Škola Strukovnih Studija Za Informacione Tehnologije – Its.
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Email format at Chess.com
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Chess.com
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Profile bio
About Saša M.
Heya! I'm Saša, a go-to guy with a knack for making things work! With 5+ years in the Support Industry, I built a solid foundation in team leadership and support. I've recently transitioned into the field of Quality Assurance (QA), driven by a passion for ensuring top-notch product quality and user satisfaction. My background in leading support teams has equipped me with a unique perspective on the importance of delivering reliable and top-notch products.In my previous role as a Team Lead in Support, I honed my skills in managing diverse teams, resolving complex issues, and fostering a collaborative environment. My experience in understanding customer needs and troubleshooting technical problems has been instrumental in shaping my QA approach. I bring a customer-centric mindset to QA, always prioritizing the end-user experience and striving for excellence in every project.Now, as a Quality Assurance specialst, I am dedicated to leveraging my leadership and technical skills to ensure the highest standards of product quality. I specialize in manual testing and am proficient in Jira, Notion, and TestRail. My goal is to contribute to the development of robust and user-friendly products by meticulously identifying and addressing potential issues before they reach the users.I am excited about this new chapter in my career and am eager to collaborate with cross-functional teams to drive continuous improvement and innovation. Let's connect and discuss how we can work together to achieve outstanding results in product quality and user satisfaction.
Current workplace
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5 roles
Saša M. work experience
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Qa Specialist
Current
May 2024 - Present
Member Support Leader
As the go-to Member Support Leader at Chess.com, I'm all about leading a rockstar team that's on a mission to provide next-level support to our global community of chess lovers. My gig involves juggling a bunch of responsibilities to make sure our members have the coolest experience ever.What I'm about: Delivering top-tier service, creating positive customer vibes, and making sure our environment is all about collaboration, excellence, and constant improvement.I'm set on tracking and analyzing performance metrics to pull off some data-driven wizardry. It's not just about numbers; it's about using them to boost our team's efficiency, keep our members smiling, and crush those big KPIs.Proven expertise in handling escalations with tact and tone matching, resolving complex issues to the satisfaction of our valued members.I organize and lead strategic meetings to align team goals with our objectives, fostering open communication and ensuring everyone is on the same page.Fostering effective communication and collaboration between the squad and other departments to enhance overall operational efficiency.
Sep 2023 - May 2024
Support Specialist
Mar 2022 - Sep 2023
Cs Sl
Aug 2019 - Feb 2022
1 education record
Saša M. education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Saša M. work for?
Saša M. works for Chess.com.
What is Saša M.'s role at Chess.com?
Saša M. is listed as QA Specialist at Chess.com.
Where is Saša M. based?
Saša M. is based in Belgrade, Serbia while working with Chess.com.
What companies has Saša M. worked for?
Saša M. has worked for Chess.Com and Sitel Group.
How can I contact Saša M.?
You can use AeroLeads to view verified contact signals for Saša M. at Chess.com, including work email, phone, and LinkedIn data when available.
What schools did Saša M. attend?
Saša M. studied at Visoka Škola Strukovnih Studija Za Informacione Tehnologije – Its.
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