Ami Hopkins Email & Phone Number

Liverpool, England, United Kingdom

•Generated and issued accurate and relevant documentation in response to customer requests, ensuring a timely and efficient service delivery.•Effectively processed and resolved complex customer inquiries, collaborating with various teams to deliver optimal solutions and ensure the best customer outcomes. •Proactively took on additional responsibilities as needed, managing ad-hoc workloads while maintaining a high level of accuracy and efficiency in line with agreed SLA's.•Developed procedural guides to address knowledge gaps, which were subsequently adopted by colleagues to streamline processes and improve team efficiency.•Fostered strong team relationships by creating an approachable environment where individuals felt comfortable seeking support and guidance.

Bristol, England, United Kingdom

•Supported HSBC’s remediation project for customers impacted by unfair procedures. •Handled inbound queries related to letters and offers, providing resolution and support. •Managed sensitive customer information, processed payments, escalated complaints, and addressed various issues.

Chester, United Kingdom

•Reviewed complaints related to mis-sold PPI across mortgages, loans, and credit cards. •Conducted thorough investigations, gathering information from customers or Claims Management Companies to ensure fair outcomes. •Contacted customers by phone or letter to request additional information when necessary. •Performed redress calculations and drafted detailed response letters to communicate case outcomes. •Reported cases to relevant internal and external bodies.

Liverpool, United Kingdom

•Expanded knowledge and skills, leading to increased responsibilities. •Supervised staff and ensured smooth restaurant operations while maintaining high customer service standards. •Managed daily tasks including waitressing, resolving guest complaints, opening the restaurant, banking, and handling paperwork.

Knowsley United Kingdom

•Gained comprehensive knowledge of hospitality operations across restaurant, bistro, bar, and functions. •Delivered high-quality customer service, including greeting guests, taking orders, and managing transactions. •Managed daily tasks such as table settings, cleaning, and relaying, along with handling floats and silver service. •Responsible for opening/closing the bar and overseeing financial transactions.