Ami Hopkins Email & Phone Number

Liverpool, England, United Kingdom

• Generated and issued accurate and relevant documentation in response to customer requests, ensuring a timely and efficient service delivery.
• Effectively processed and resolved complex customer inquiries, collaborating with various teams to deliver optimal solutions and ensure the best customer outcomes.
• Proactively took on additional responsibilities as needed, managing ad-hoc workloads while maintaining a high level of accuracy and efficiency in line with agreed SLA's.
• Developed procedural guides to address knowledge gaps, which were subsequently adopted by colleagues to streamline processes and improve team efficiency.
• Fostered strong team relationships by creating an approachable environment where individuals felt comfortable seeking support and guidance.

Bristol, England, United Kingdom

• Supported HSBC’s remediation project for customers impacted by unfair procedures.
• Handled inbound queries related to letters and offers, providing resolution and support.
• Managed sensitive customer information, processed payments, escalated complaints, and addressed various issues.

Chester, United Kingdom

• Reviewed complaints related to mis-sold PPI across mortgages, loans, and credit cards.
• Conducted thorough investigations, gathering information from customers or Claims Management Companies to ensure fair outcomes.
• Contacted customers by phone or letter to request additional information when necessary.
• Performed redress calculations and drafted detailed response letters to communicate case outcomes.
• Reported cases to relevant internal and external bodies.

Liverpool, United Kingdom

• Expanded knowledge and skills, leading to increased responsibilities.
• Supervised staff and ensured smooth restaurant operations while maintaining high customer service standards.
• Managed daily tasks including waitressing, resolving guest complaints, opening the restaurant, banking, and handling paperwork.

Knowsley United Kingdom

• Gained comprehensive knowledge of hospitality operations across restaurant, bistro, bar, and functions.
• Delivered high-quality customer service, including greeting guests, taking orders, and managing transactions.
• Managed daily tasks such as table settings, cleaning, and relaying, along with handling floats and silver service.
• Responsible for opening/closing the bar and overseeing financial transactions.