With over 12 years experience, I can provide a bespoke service which takes into account your operational and strategic HR requirements, in order to achieve your wider business objectives.I have experience of working with varying sized organisations, from large multi-nationals to micro-businesses, across many different sectors, such as energy, the service industry, construction,manufacturing and retail. I use this experience to ensure that I provide you with the most appropriate and highest quality service for your organisation, underpinned by a strong moral and ethical grounding. I provide support in the following areas of HR:- Employment documentation (contracts, policies & procedures, employee handbooks)- Disciplinary's & grievance- Attendance management- Recruitment- Performance management- TUPE- Redundancy- Workplace mediation

• Presented at the Chartered Institute of Personnel and Development’s (CIPDs) ‘Wellbeing and Resilience’ conference (Feb 2011) and invited to speak at CIPD ‘Wellbeing for High Performance’ conference (Feb 2012), as a recognised expert in this field• Created and delivered an award winning Group Wellbeing strategy across a workforce of over 35, 000 employees• Developed a ‘Business Management System’ to ensure governance and quality of the Occupational Health function based on OHSAS 18001 Standard• Managed and delivered a stress awareness e-learning project across UK-based workforce of over 30,000 employees• Created induction and on-boarding plans for new Occupational Health Team members• Chosen as a mentor for aspiring employees• Reviewed and revised ‘Attendance Management’ policies and procedures• Audited implementation and execution of health related policies and procedures• Created and analysed Management Information to identify gaps, inform strategy formulation and improve performance• Developed a ‘Health and Wellbeing’ dashboard to facilitate external benchmarking. Identified as a leading organisation in this field and presented the dashboard at Business in the Community’s (BITC) ‘Public Reporting Conference’ in November 2011• Implemented behaviour change strategies to increase uptake of reward options• Introduced non-financial rewards across the business to encourage positive wellbeing and employee engagement

• Call Centre Management Association (CCMA) ‘Team Manager of the Year’ (2009), who led, developed and motivated teams via both formal and informal training and team building activities.• Selected by senior management and HR to lead disciplinary, grievance and attendance review meetings and undertake disciplinary and grievance investigations• Lead for ‘Attendance Management’ in Business Manager Group conducting all ‘Return to Work Interviews (RTW)’ for employees returning from a period of absence• Recruited and selected employees through assessment centres and competency based interviews which reduced attrition by 20%• Increased employee engagement to achieve business goals through employee involvement, team working and work-life balance• Managed implementation of new employee grading levels for frontline call centre employees and completed calibration of employees technical and behavioural performance in order to align them to new grading levels• Managed team of customer service advisors and complaint handlers in a fast paced and complex organisation• Coached team members and set challenging SMART targets to help them maintain and exceed their performance, regularly achieving ‘top team’ status• Coached team members to achieve desired career aspirations

• Used experience and skills to provide sales training and coaching across other offices within the company• Responded to both general and specific customer enquiries and sought to maximise sales opportunities to meet in house targets.