Amika Popat Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Pinner, England, United Kingdom

Watford, England, United Kingdom

Lift Maintenance

Working with the Quality Assurance Leader with internal and external technical monitoring fails and energy company error reports:• Responsible for resolving error reports, technical monitoring failures within a timely manner• Assist in meeting the energy companies KPI’s and deadlines for error reports and technical monitoring • Ensuring that the technical monitoring and error report tracker is updated daily• Providing weekly status updates to energy companies for outstanding technical monitoring fails and error reports• Support the Quality Assurance leader with pending tasks within the wider Quality Assurance Department • Maintaining constant communication with installers to ensure they are aware of their existing fails and errors• Provide support to ECO delivery team when required

Wembley, Greater London, United Kingdom

Providing support to approved installers by ensuring their projects have been completed successfully:• Understanding the Green Deal Code of Practice and the Ofgem guidelines• Management of all completed jobs from installers using an external programme• Checking project documents to ensure they have been completed correctly and contact installers if further evidence is required or if any documents need amendments• Keeping constant communication with installers to advise them on the progression of their completed project folder• Compiling a batch of completed projects in line with approved Ofgem documentation and ensuring accuracy before submission to the energy companies to eliminate errors• Conducting customer satisfaction feedback on completed projects• Answering phone calls from customer, installers, assessors, and energy companies• Replying to emails in a prompt and professional manner

Manage the commercial Service centre for MAN & Isuzu:• Maintaining the highest level of customer care, providing assistance, greeting customers and interpreting their needs and requirements for service• Establishing methods of payment most suited for customers and obtaining authorisation to carry out necessary work• Being courteous and efficient when dealing with customers face to face or over the telephone• Accountable for advising customers on all service/repair matters and to contact customers for further authorisation if additional work needed• Managing the preparation of invoices and obtaining payments both in timely manner

Watford, United Kingdom

Jointly manage the Service Centre for Volvo Cars:• Being the face of after sales and managing relationships with customers when face to face or over the phone• Checking progress with technicians in order to update customer about their vehicles and up-sell additional work where appropriate• Identify customer needs at vehicle drop off and pick up as well as carrying out inspection prior to collection and handover to customer• Actively contacting customers to confirm appointments or additional work that is required before commencement• Accountable for the accurate invoicing of work, taking payments and completing the daily banking• Delivering outstanding customer service in all aspects of the role to maintain relationships with customers• Getting authorisation from leasing companies using the 1Link system for service plan and Motability customers

London, Greater London, United Kingdom

Manage scheduled events for Metropolitan Police Services (MPS) Fleet:• Responsible for amending asset schedules in line with customers’ requests when appropriate ensuring no compliance events are overdue• Management of Special Events Planning in line with scheduled appointments• Accountable for the scheduling process for Museum Vehicles, PAYG Vehicles and Leased Vehicles• Taking the lead to smooth out events in line with Workshop Loading• Actively managing the yearly schedule and ensuring updates are accurately maintained• Ensuring recharged scheduled events are marked and approved accordingly• Providing seamless coverage of the Scheduler during absences

London, England

Manage and maintain the Highways England & St John Ambulance Fleet:• Accountable to handle a large number of incoming calls for varying subjects and to log defects with vehicles• Responsible to allocate jobs to our numerous Service Providers and Mobile Technicians• Taking ownership of day to day administration duties like checking, managing and dispatching invoices within specific timescales• Managing relationships with the Command & Control Centre providing a high degree of operational support• Closely monitoring Supplier service levels and managing the allocation of work to them• Ensuring compliance of contractual requirements to maintain KPIs• Actively coaching, monitoring and developing new team members to help reach their full potential either through on the job or face to face training. Making myself approachable at all times to ensure they were comfortable to ask for help• Creating weekly and monthly reports for KPIs as well as daily reports to cover incoming call statistics

Avce Business

AVCE Business Double Award - Pass

Gcse

8 GCSE’s - including Maths and English