Amika Popat Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Pinner, England, United Kingdom

Watford, England, United Kingdom

Lift Maintenance

• Working with the Quality Assurance Leader with internal and external technical monitoring fails and energy company error reports:
• Responsible for resolving error reports, technical monitoring failures within a timely manner
• Assist in meeting the energy companies KPI’s and deadlines for error reports and technical monitoring
• Ensuring that the technical monitoring and error report tracker is updated daily
• Providing weekly status updates to energy companies for outstanding technical monitoring fails and error reports
• Support the Quality Assurance leader with pending tasks within the wider Quality Assurance Department

Wembley, Greater London, United Kingdom

• Providing support to approved installers by ensuring their projects have been completed successfully:
• Understanding the Green Deal Code of Practice and the Ofgem guidelines
• Management of all completed jobs from installers using an external programme
• Checking project documents to ensure they have been completed correctly and contact installers if further evidence is required or if any documents need amendments
• Keeping constant communication with installers to advise them on the progression of their completed project folder
• Compiling a batch of completed projects in line with approved Ofgem documentation and ensuring accuracy before submission to the energy companies to eliminate errors

• Manage the commercial Service centre for MAN & Isuzu:
• Maintaining the highest level of customer care, providing assistance, greeting customers and interpreting their needs and requirements for service
• Establishing methods of payment most suited for customers and obtaining authorisation to carry out necessary work
• Being courteous and efficient when dealing with customers face to face or over the telephone
• Accountable for advising customers on all service/repair matters and to contact customers for further authorisation if additional work needed
• Managing the preparation of invoices and obtaining payments both in timely manner

Watford, United Kingdom

• Jointly manage the Service Centre for Volvo Cars:
• Being the face of after sales and managing relationships with customers when face to face or over the phone
• Checking progress with technicians in order to update customer about their vehicles and up-sell additional work where appropriate
• Identify customer needs at vehicle drop off and pick up as well as carrying out inspection prior to collection and handover to customer
• Actively contacting customers to confirm appointments or additional work that is required before commencement
• Accountable for the accurate invoicing of work, taking payments and completing the daily banking

London, Greater London, United Kingdom

• Manage scheduled events for Metropolitan Police Services (MPS) Fleet:
• Responsible for amending asset schedules in line with customers’ requests when appropriate ensuring no compliance events are overdue
• Management of Special Events Planning in line with scheduled appointments
• Accountable for the scheduling process for Museum Vehicles, PAYG Vehicles and Leased Vehicles
• Taking the lead to smooth out events in line with Workshop Loading
• Actively managing the yearly schedule and ensuring updates are accurately maintained

London, England

• Manage and maintain the Highways England & St John Ambulance Fleet:
• Accountable to handle a large number of incoming calls for varying subjects and to log defects with vehicles
• Responsible to allocate jobs to our numerous Service Providers and Mobile Technicians
• Taking ownership of day to day administration duties like checking, managing and dispatching invoices within specific timescales
• Managing relationships with the Command & Control Centre providing a high degree of operational support
• Closely monitoring Supplier service levels and managing the allocation of work to them

Avce Business

AVCE Business Double Award - Pass

Gcse

8 GCSE’s - including Maths and English