● Social Listening and Tracking:Oversaw the development of the backend data architecture and processing for our Social Listening and Tracking (SLT) platform, which monitors keywords across various platforms, including Facebook, Instagram, YouTube, Twitter, the web, TikTok, and Reddit.This platform is utilized by multiple financial institutions, Sri Lanka Cricket, and renowned apparel companies.Utilized AI tools to provide recommendations for enhancing brand presence on social… Show more ● Social Listening and Tracking:Oversaw the development of the backend data architecture and processing for our Social Listening and Tracking (SLT) platform, which monitors keywords across various platforms, including Facebook, Instagram, YouTube, Twitter, the web, TikTok, and Reddit.This platform is utilized by multiple financial institutions, Sri Lanka Cricket, and renowned apparel companies.Utilized AI tools to provide recommendations for enhancing brand presence on social media and conducted comparisons with competitor social media presence.Led a team of software engineers to deliver the project successfully.The project won the Silver Award in Marketing Solutions for Bussiness Services Category at NBQSA 2023 and was nominated for APICTA 2023.● Online Review Management:Managed data processing, analysis, and UI design for our Online Review Management system.Implemented AI tools to categorize reviews and generate sentiment analysis.Employed AI tools for competitor analysis.This system is widely used by prestigious hotel chains across the country.Took charge of a team of software engineers responsible for data analysis.The project won the Gold Award in Marketing Solutions for Bussiness Services Category at NBQSA 2023 and was nominated for APICTA 2023.The project won the Overall Gold Award at NBQSA 2023 and was nominated for APICTA 2023.● Customer Experience Management:Designed the backend data architecture and oversaw data processing for the Customer Experience Management (CXM) dashboard, enabling various types of analysis.● Additional Responsibilities:Played an active role in the company's hiring process.Assumed responsibility for the management of interns and junior software engineers.These revisions provide a more concise and structured presentation of your Show less

● Factory Control Assessment Management Platform:Developed a specialized platform tailored to the needs of one of Asia's largest apparel companies, enabling the monthly assessment of factory criteria.Created an intuitive dashboard accessible to different user roles, providing real-time insight into the progress of assessment processes.Notably, this platform offers the flexibility to adapt to various scoring methods without necessitating changes to the underlying code… Show more ● Factory Control Assessment Management Platform:Developed a specialized platform tailored to the needs of one of Asia's largest apparel companies, enabling the monthly assessment of factory criteria.Created an intuitive dashboard accessible to different user roles, providing real-time insight into the progress of assessment processes.Notably, this platform offers the flexibility to adapt to various scoring methods without necessitating changes to the underlying code base.● 360-Degree Feedback:Engineered a comprehensive 360-degree feedback system that provides valuable insights and analytics for evaluating employee performance.● Customer Success Management:Pioneered a customer success score generation system using a specified formula.Led the development of the backend data architecture, APIs, and front-end design for this product.Notably, this product serves a company with a client base exceeding 900. Show less

● Survey Creation and Editing:Created a user-friendly survey creation and editing platform with AngularJS, empowering clients to tailor surveys to their specific requirements.● Dashboard Migration:Successfully migrated a knockout-based dashboard to AngularJS, enhancing its performance and usability.● Process Journey Visualization Tool:Designed and developed a tool that visually maps the customer's journey through various stages, interactions, and… Show more ● Survey Creation and Editing:Created a user-friendly survey creation and editing platform with AngularJS, empowering clients to tailor surveys to their specific requirements.● Dashboard Migration:Successfully migrated a knockout-based dashboard to AngularJS, enhancing its performance and usability.● Process Journey Visualization Tool:Designed and developed a tool that visually maps the customer's journey through various stages, interactions, and touchpoints in their lifecycle.Led efforts in data architecture and analysis to support the project. Show less