Delivery of Strategic Human Resource ManagementDelivery of Human Resource Development and Organisational Development. Delivery of Leadership in Contemporary Organisations.Delivery of Organisational BehaviourDelivery of Managing Under Uncertainty

Talent management is a way banks acquire competitive advantage. This book provides an in-depth look at the relationship between personality types and individual-level performance in knowledge-based environments, through cases in Australia’s banking and finance sector. This book also examines how high-performance workplace systems influence individual performance in relation to productivity through a multi-level analysis of micro- and meso-level factors.The findings in this book have relevant implications not only for the Australian system but also for other banking and financial service contexts outside of Australia.

• Design and implementation of the Retail Bank Privacy Enforceable Undertaking. • Design and implementation of Privacy related policies and procedures. • Delivery of consistent business improvements to reduce costs and business expenses.

* Influencing adoption and application of Productivity habits (Lean Six Sigma).* Supporting delivery of significant change initiatives for the benefit of Risk and the Group.* Building Productivity competence, coach Risk business people in learning and applying Productivity via projects and initiatives.* Delivery of consistent business improvements to reduce costs and business expenses.

My responsibilities included: * Led Financial Services Financial Services Leadership Team sponsored Productivity improvement projects. * Management of Productivity projects and programs of work within budget and delivering agreed benefits. * Assisted in building the productivity capability of stakeholders. * Determined appropriate actions to overcome resistance to change and build support for outcomes.* Applied critical thinking and thought leadership in analysing data and identifying appropriate value add solutions to problems. * Contributed to the identification of capability gaps within Financial Services and develop and execute plans to bridge the gaps. * Planned and co-ordinated own and project team work activities to meet commitments and quality criteria.* Engaged and influencing senior business stakeholders. * Embedded and sustained transformational changes through building a culture of productivity improvement within Financial Services. * Delivered Productivity training and workshop facilitation across Financial Services. * Strengthened the Productivity capability across Financial Services. * Managed environmental and other aspects of change across diverse stakeholder groups.* Coached Financial Services stakeholders on the green belt pathway.

* Created and managed of all marketing activities across all media channels to support the Merchant Solutions product and support teams. * Developed internal and external communication development, management and implementation with a focus on ensuring CommBank is both easy to understand and do business with. * Managed all process and continuous improvement initiatives across all Merchant teams, additionally, I provided feedback, expertise and advise to the Merchant support teams to ensure the customer was at the centre of all activities. * Encouraged and coached a process excellence mindset across all Merchant teams and focused on driving process improvements to benefit the business and group. * Designed processed and reengineered processes to ensure all Merchant solutions support roles are functioning at maximum capacity. * Engaged stakeholder management. * CommBank content management* Developed and executed the Customer Experience framework throughout Merchant Solutions and the relevant support teams* I am a trained green belt, I used lean six sigma principles to improve the Merchant Solutions business and the teams that support the Merchant products. * I provided marketing advise and expertise to the Merchant Solutions product team for the launch of new products. * I supported the product team with outage communications being both internal and external facing communications. * I facilitated and led the monthly Customer Experience trend and dashboard reporting. * Managed and executed a monthly Executive and General Manager forum across the Merchant Solutions teams. * Created, designed and executed a quarterly Merchant Solutions Newsletter for Merchants. * Created a quarterly marketing research survey, data collection and execution. Results are presented to all Merchant teams and used as the basis of initiatives and the Customer Experience framework.

• Design and implementation of the Banking Code of Practice for Deceased Estates. • Implementation of business technology for CommSec origination of products and taxation. • Business process improvements across the entire product lifecycle (reduction of expenses through better utilisation of resources). • Copywriting CommSec collateral and website materials.

* Managed the business relationship with key agencies in the Treasury Managed Fund. * Management of 13 claims teams. * Complaint handling, investigation and resolution.* Provided technical advice to staff on Workers’ Compensation matters.* Experienced with tenders and contractual requirements.