• HR ADMINISTRATION. Provide administrative authority and accountability for planning, organizing, directing all human resources functions for multi-site nationally located online book retailer with 350 employees and contract staff. • LEADERSHIP. Participate as integral member of leadership team serving as HR advocate/liaison to executive management ensuring consistent enforcement of policies, procedures, and laws; provide coaching and mentorship on effective feedback and appropriate employee communication and interaction.• STAFFING (SOURCE/RECRUIT/ONBOARD). Ensure appropriate staffing for 9 US locations; roles range from entry-level warehouse to C-level leadership.• HR MANAGEMENT. Plan, develop, organize, hire, train, oversee HR department (team of 4).• EMPLOYEE RELATIONS. Direct employee/employer relations practices, supporting an environment that promotes positive relationships, encourages staff development, maintains morale, and promotes equal opportunity.• BENEFITS ADMINISTRATION & ENROLLMENT. Direct benefits administration and vendor management; Review, research, select, and disseminate benefits plans and open enrollment on an annual basis.• PAYROLL. Perform bi-weekly payroll preparation ensuring correct hours entry, appropriate coding for attendance (FMLA, Bereavement etc.) for accurate payment processing.• HR POLICY. Develop and implement policies, procedures, protocols, best practices for the Company • LABOR RELATIONS. Manage union and multi-state non-union labor relations to include grievances; Participate in annual union contract negotiations.• CONTINUOUS IMPROVEMENT. Provide continuous process and policy improvement maintaining and disseminating documentation within the Company’s handbook.• FEDERAL/STATE/LOCAL REGULATIONS. Research and remain current on HR-related federal/state laws and regulations to ensure company compliance. Provide law interpretations to executive management so changes are immediately imposed.

• STAFFING. Identified and fulfilled staffing needs and requirements for 9 US locations developing and improving online job postings and job descriptions.• SOURCING/ONBOARDING. Responsible for full cycle recruiting process from position identification, posting, hiring, and onboarding within ADP (payroll system). Assigned online policies for time off (PTO and Sick) based on state and position.• BACKGROUND CHECKS. Initiated pre-employment background checks and pre-employment drug testing for potential candidates using third-party provider; Monitored results and presented appropriate feedback as needed.• ORIENTATION/TRAINING. Implemented formalized training and new employee orientation process; Identified designated trainer to oversee and manage process.• PERFORMANCE REVIEWS. Assisted management with conduction both salaried & hourly employee performance reviews and evaluations.• FEDERAL/STATE/LOCAL REGULATIONS. Ensured compliance with federal and state laws as they relate to employment, health, and safety, conduction investigations as needed and maintaining thorough documentation of each case.• WORKERS COMPENSATION. Worked with third parties to manage comp claims.• HEALTHCARE BENEFITS ADMINISTATION. Handled monthly healthcare benefit administration. Administered annual enrollment processes.

• FULL CYCLE RECRUITING. Responsible for full cycle recruiting process from sourcing to interviewing, background checking, onboarding, orientation, and training.• NEW HIRE PROCESSING. Conducted new hire orientations.• BACKGROUND CHECKS/DRUG TESTING. Initiated pre-employment background checks and set up pre-employment drug testing.• HRIS. Set up new and terminate outgoing hourly employees in HRIS system (ADP)• EMPLOYEE PERFORMANCE EVALUATION. Created and implemented formal, structured hourly employee performance evaluation process.• UNEMPLOYMENT CLAIMS. Submitted responses to unemployment claims, submitting appeals as necessary.• EMPLOYEE RELATIONS. Assisted HR Manager with employee relations; Conducted investigations as necessary.• WORKERS COMPENSATION. Assisted HR Manager with managing worker’s comp claims.• HEALTHCARE OPEN ENROLLMENT. Administered annual healthcare open enrollment.

• CANDIDATE SOURCING/INTERVIEWING. Evaluated resumes, interviewed applicants.• APPLICANT TRACKING. Maintained internal applicant tracking using Excel to record applicant evaluation, interview notes, and selection.• ORIENTATION/TRAINING. Provided orientation and training for new hire personnel for stores in NW Ohio and SE Michigan.• NEW HIRE DOCUMENTATION. Processed new hire paperwork including applications, I-9, direct deposit, healthcare benefit elections, etc. and submitted to management.• CANDIDATE TESTING. Administered/graded pre-employment testing (Safe Serve & menu).• RECORDS RETENTION. Responsible for employee record retention.

• LEADERSHIP. Supervised 15-25 front of house employees. • CUSTOMER SERVICE/RELATIONSHIP MANGEMENT. Built relationships with clientele. Ensured customers had a positive, enjoyable dining experience; Handled issues as necessary.• VENDOR INVOICES. Reconciled and paid vendor invoices.

• DRUG TESTING. Administered monthly random drug testing program to 5% of both corporate and remote employees.• HRIS. Managed security, routine inquiries, and publications in HRIS system• CANDIDATE SOURCING/RECRUITING. Assisted recruiting specialist with hiring functions.• ORIENTATION. Managed orientation for new hires.• BENEFITS ENROLLMENT. Assisted with coordination of benefits enrollment.• EXIT INTERVIEWING. Analyzed and sanitized exit interviews.• COBRA. Expedited COBRA information to terminated employees.• HR ADMINISTRATION. Assisted with administrative duties.