- Managed all SaaS platforms and website operations, resolving technical issues and enhancing user experience. - Increased email engagement by 63% through targeted communications and automated membership renewal system supervision for 480 members as of 2024. - Implemented and created protocols for the Board of Directors, ensuring efficient governance and decision-making processes.

- Provided comprehensive support and advocacy for 200+ undergraduate, graduate, and professional students, ensuring their personal and academic success. - Coordinated care among internal and external University partners to address diverse student needs, including housing and food insecurity, financial hardship, mental and medical health concerns, and accessibility needs. - Collaborated with various campus departments to enhance student support mechanisms and facilitate a supportive campus environment. - Developed evaluation tools to assess partner effectiveness and collaboration. - Contributed to the development of protocols for students returning from medical leave, ensuring a seamless transition back to academic and campus life.