Alanna Milshtein Email & Phone Number

Hingham, Massachusetts, United States

Boston, Massachusetts, United States

Dedham, Massachusetts, United States

-- Interacted with customers by effectively using customer engagement strategies and modeldesired behavior for the rest of the team-- Assisted manager with operational functions, including merchandising, safety, reporting,supply orders, and employee engagement-- Provided team and peer-to-peer feedback on processes and standards-- Served as the escalation point to assist associates in solving customer issues whereappropriate-- Trained and deployed labor

Greater Boston Area

• Created contests for WAAF and WEEI using on-air, website, and text platforms • Wrote and scheduled on-air promotions and advertisements for contests and requests from Sales Department • Collaborated with on-air talent to ensure successful contests from start to finish • Managed six (6) social media accounts for WAAF and WEEI to advertise all contests • Point of Contact for contest winners and general station requests

Boston, Massachusetts

-- Served as the face of Entercom Communications Radio Stations at live events-- Interacted with fans of all ages & distribute radio station gear-- Used creativity to ensure event success & customer engagement-- Regularly be assigned as Team Captain to lead a triumphant event

Greater Boston Area

•Knowledgeable of talent and comic material to create consistent entertainment experience in each show•Scouted for fresh talent at open amateur events and draw exceptional comedians for John Tobin events•Produced shows for three comedy clubs with distinct target markets and audience preferences•Synthesized comedy lineups and direct talent to ensure successful customer experiences•Developed adaptable interpersonal skills for managing talent from local and national accounts•Created weekly Excel-based financial reports presenting analysis of revenue, payouts, and profits•Managed 17+ social media accounts to advertise production company, booking agency, and venues

Belmont, Ma

• Welcomed customers warmly into the restaurant; managed and answered incoming calls• Operated POS software to calculate customers’ bills• Received and packaged orders correctly and efficiently• Counted cash in register at end of shift and ensured it tallies

Boston, Ma

•Oversaw 30+ security employees during live athletic, music, and speaking events•Stationed and monitored staff to ensure smooth operation and fair break scheduling•Point of contact for emergency issues including criminal behavior, lost children, and unruly customers•Coordinated employee records such as tax documents, drug test reports, and identification•Recruited new employees, handling all aspects of on-boarding across interviewing, hiring, and training

Boston, Ma

•Created and packaged unique photograph-based products during events for immediate sale•Reconciled revenue and inventory, with daily sales in excess of $3000, and reported to upper management•Coordinated sales team logistics by designating target locations and within limited a timeframe•Sold photo packages to guests with rapid turnaround within customer entrance to exit time window

Newton, Ma

•Sold large event packages, combining activities, food options, and staffing, to inquiring customers•Hosted and prepared for children’s birthday parties and youth groups, with up to 90 participants•Trained new employees on daily operation tasks, including POS software, equipment maintenance, and opening and closing protocols

Brookline, Ma

•Stocked and organized inventory•Helped organize promotional events•Filed accounting records

Newton, Ma

•Organized case files for upcoming trials •Created Pleading and Correspondence binders•Archived paper documents in an electronic database •Edited clients’ documents for grammar and spelling

Newton, Ma

•Assisted 8th grade math teacher during and outside of class time •Designed quizzes and tests for different level curriculum •Tutored students with lower skill level individually •Contributed to weekly math department meetings

Newton, Ma

•Chaperoned preschool-wide field trips •Worked with children to enhance cognitive skills •Developed children’s fine and gross motor skills with interactive activities •Compiled documents describing an individual child’s educational growth

Bachelor’S Degree, Business Management

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Ram Academy

High School