Achilleas Miltiadous Email & Phone Number

Nicosia, Cyprus

I currently oversee procurement, inventory management, and pharmacy IT systems. In July 2024, I completed an 84-hour exam preparation course for the Vocational Training Instructor certification, Level SEP CyQF EQF 5, in anticipation of the HRDA 2024 exam, via MSP Business Coaching & More Ltd.

Cyprus

Undertook project-based work in market research design, data analysis, and project management.1). Contributed to the Horizon 2020 https://ebos.com.cy/nestler NESTLER project for the economic risk modeling work package (eBOS Ltd).2). BI shopper analysis for Cyprus (ProLab Ltd.).3). B2B questionaire design targeting C-suite/ICT Eithiopian decision makers for a data center (Wingu Ltd.).

Jeddah, Makkah, Saudi Arabia

Managed Nielsen’s Consumer Insights Western FMCG team for Saudi Arabia covering business planning, business development primarily on shopper and syndication research, large account revenue maintenance, team skills upskilling and performance management.

Dubai, United Arab Emirates

Reporting to the COO of Kantar Africa and Middle East (AME) Operations, I lead a team of 9 direct reports, managing a 90+ Operations team for the Middle East and Pakistan (ME&P), overseeing data collection, data management, IT, in-house panel development and vendor/supplier management. I was also tasked to facilitate increased integration efficiencies of our data production/visualisation needs with our off-shored India/Egypt global data centres, as well as the off-shoring of QA to Pakistan for… Show more Reporting to the COO of Kantar Africa and Middle East (AME) Operations, I lead a team of 9 direct reports, managing a 90+ Operations team for the Middle East and Pakistan (ME&P), overseeing data collection, data management, IT, in-house panel development and vendor/supplier management. I was also tasked to facilitate increased integration efficiencies of our data production/visualisation needs with our off-shored India/Egypt global data centres, as well as the off-shoring of QA to Pakistan for increased standardisation and requirements definitition for a more automated AME platform. Working with multiple Client Service/Operations leaders, Finance and HR, I co-led a large scale project to out-source the GCC face-to-face and CATI data collection for Kantar ME&P. I also delivered effective governance to support the large project management off shoring initiative through our AME HQ office, to our PM Center of Excellence in Egypt. Show less

Dubai, United Arab Emirates

Reporting to the COO of Middle East & Pakistan (ME&P) Operations, I lead ateam of 5 direct reports that headed the Project & Quality Standards unit whichwas composed of 30 indirect reports for Project management, Qualitativeoperations and Quality assurance for the Middle East and Pakistan (ME&P).Supported the COO to define strategy and tactical execution for operational efficiencies through revised ways of working that also impacted supplier management and bid to launch… Show more Reporting to the COO of Middle East & Pakistan (ME&P) Operations, I lead ateam of 5 direct reports that headed the Project & Quality Standards unit whichwas composed of 30 indirect reports for Project management, Qualitativeoperations and Quality assurance for the Middle East and Pakistan (ME&P).Supported the COO to define strategy and tactical execution for operational efficiencies through revised ways of working that also impacted supplier management and bid to launch workflow. As part of regional senior task team, I supported the transformation of a new way of working for project management delivery along with the off shoring of critical delivery activities. Over a 14 month period I designed, tested and implemented, along with the COO and senior project managers, a performance and KPI based quality assurance system for face to face data collection, that significantly reduced re-work that also met ISO:2025 data quality assurance standards. Show less

Moscow, Russian Federation

Member of the IPSOS Russia management board, assigned with the overall management, business planning and new client development for the automotive sector, with a matrix reporting line to the Russia MD and the Global Automotive Head based out of Western Europe. Rolled out best practises in study design, with a focus on CX, Car clinics, Mystery Shopping and Concept testing following IPSOS global mandates. I ensured effective P&L management of the automotive sector businesss, supporting the… Show more Member of the IPSOS Russia management board, assigned with the overall management, business planning and new client development for the automotive sector, with a matrix reporting line to the Russia MD and the Global Automotive Head based out of Western Europe. Rolled out best practises in study design, with a focus on CX, Car clinics, Mystery Shopping and Concept testing following IPSOS global mandates. I ensured effective P&L management of the automotive sector businesss, supporting the development of the team and their performance while maanaging weekly pipeline updates. Show less

Cyprus

Senior lead on business development, marketing, project management and costing. Engaged with clients on the design and execution of contract work related to marketing planning, HR advisory services, Customer satisfaction programmes, Automotive market research and Mystery shopping projects. Added responsibilities covered restaurant business planning, consultation related to food and work safety standards, HACCP compliance, equipment needs, menu pricing and resource planning.

Cyprus

Senior member of the Cyprus BU management from an operational perspective, responsible for business planning, productivity improvements, out sourcing, PM standards roll out, P&G account KAM support and on complex bid preparations.Interim Managing Director for Synovate Romania (on-site Bucharest) and then the UAE (on-site Dubai), seconded from Synovate Cyprus by Regional HQ, over a 9 month, as part of restructuring initiative to address Operational, HR, Key account, New business and… Show more Senior member of the Cyprus BU management from an operational perspective, responsible for business planning, productivity improvements, out sourcing, PM standards roll out, P&G account KAM support and on complex bid preparations.Interim Managing Director for Synovate Romania (on-site Bucharest) and then the UAE (on-site Dubai), seconded from Synovate Cyprus by Regional HQ, over a 9 month, as part of restructuring initiative to address Operational, HR, Key account, New business and Quality delivery improvements, while ensuring business continuity and effective P&L management.Regional Automotive Director for CEEME:- Oversaw 5 core markets and 7 secondary as part of an international team of 6 Regional Directors with P&L responsibility for the automotive practice. Show less

Cyprus

Overall management of the Regional P&G account:- Managed one of the largest accounts at Synovate, Procter & Gamble, across 10 markets in CEEME&A, increasing revenues from 3 mill USD to just under 8 mill USD in 3.5 years and achieving preferred supplier status with set procurement based category allocation.

Cyprus

Client Service Director - Loyalty Research, responsible for survey design, proposal writing, client presentation, project management, new business development and analysis and insight generation for the Telecom, Banking and HORECA sectors.

Cyprus & Ceemea

Overseeing 15 markets as part of an international team of 10 Regional Directors with P&L responsibility for the automotive practise. Hands on involvement in all aspects of growing the Ford Account including the overall management of one of the largest automotive Ford Sales & Service CSI trackers for the MEA region and Russia.

Russia & Cis

General management of the Consumer Research departments in Moscow and St. Petersburg with a P&L responsibility that covered the CIS as well overseeing a total of 50 full time staff and 100 part-timers. Grew the client portfolio from 20 to 50 repeat clients in 12 months, surpassing a 700K revenue target to reach USD 2 million.

Cyprus & Ceemea

Ad Hoc FMCG, Financial and Automotive ResearchManaged projects and later teams for the provision of market research services to international clients. Work involved sales pitches, proposal writing and costing, questionnaire design, fieldwork supervision, proprietary research tool applications, tabular spec. creation and analysis, report production and presentation of insights.