- Installing, configuring, and maintaining computer hardware.- Creating, modifying, and deactivating user accounts in various systems and applications.- Helping users install and configure software applications on their computers or devices.- Troubleshooting network connectivity issues, configuring network settings, managing network equipment, and ensuring that users can access network resources.

Call center Agent:- Handle incoming calls from customers seeking assistance or information.- Resolve customer issues and complaints effectively, ensuring customer satisfaction.- Provide excellent customer service by being attentive, empathetic, and responsive to customer needs.

.POS Workshop Supervisor:- Coordinate task assignments, manage work distribution, and compile comprehensive reports.- Responsible of all the engineers team on the workshop.- Remotely manage POS devices through a comprehensive terminal management system to ensure seamless operations.- Revise, review, and monitor all issues related to POS devices.- Training all engineers with a steady workflow in finding and solving POS devices issues.

.Point of sale (POS) department:- Hardware & software maintenance of POS device.- Training the clients to understand and know how to use the POS device.- Presentations about POS devices & services to the new company target clients.- Provide exceptional customer service by efficiently addressing and resolving customer inquiries and issues both over the phone and in person.

.Smart ATM card printer department:- Installation, operation and maintenance of smart ATM cards printer.- Training the clients to understand and know how to use the printer.

- Educate customers on the technical aspects of products or services, ensuring they have a clear understanding of how the solution meets their needs.- Serve as a technical point of contact for potential customers, addressing inquiries and providing additional information as required.