Amin Roodaki Email and Phone Number

We are well-versed in various Managed IT Services, Network Infrastructure, Cyber-Security, and custom software. We work with just about any technology that a small to mid-sized business encounters. We use this expertise to help customers with their projects.

• Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.• Create, improve, maintain and update documents of infrastructure, hardware, and software.• Virtualization all physical servers using VM Ware features, resulting in small and performed datacenter, less cost, high performance, improved resource management and fewer risks.• Backup and restores data through high tech Veeam software• Networks Monitoring to ensure more security and high availability (HA)• Troubleshooting of VoIP Server and client side including hard phones and softphones (SIP Protocol).• Automation incoming and outgoing Faxes.• Provided maintenance and user support for numerous devices and operating systems including Windows XP/7/10, Microsoft Office 2010, 13 and 17, iPhone/iPad/Android/Blackberry.• Perform initial problems analysis and assign tickets to other helpdesk’s staff when appropriate.• Interacts and negotiates with vendors and contractors to provide resources including hardware, software and outsource services.• Serves as a "backup" for other team members, On-Call 24/7 and overtime prepared as well.• Customer service Quality Controls (QA).