Generated over 450k in revenue by closing 400+ clients.Demonstrated one of the shortest sales cycles in the department.Achieved the top commission accelerator by closing 160%+ of the target for 3 consecutive years.Performed comprehensive market research on competitors in the Tourism industry to build a compelling pitch.Maintained one of the lowest churn rates in the department (< 4%).

Established a dedicated hotel booking department for foreign embassies, resulting in a 20%(more than 220k in revenue) increase in company profits.Tasked with managing diverse customer interactions, I communicated with customers across multiple channels, efficiently responding to inquiries and providing effective resolutions. This enhanced customer satisfaction, resulting in repeat business and positive feedback.By identifying customer needs through active listening and effective communication, I increased customer retention and satisfaction, contributing to a loyal customer base.Developed trust by demonstrating empathy and patience with customers, establishing a strong rapport and driving higher customer loyalty and repeat business.Provided guidance and knowledge on products while maintaining high-quality standards, consistently meeting and exceeding customer expectations and enhancing the agency’s reputation.

Managed a multi-line phone system for inside sales, efficiently routing calls, relaying messages, conducting cold calls, and providing professional customer service to enhance communication and customer experience.Developed and implemented a record filing system, improving document organization and streamlining information management for a more efficient workflow.Conducted customer satisfaction surveys, analyzed feedback, and implemented service enhancements to elevate customer experience and satisfaction.

Managed all aspects of passenger, agency, VIP, and passport delivery affairs at the Italy Visa Application Center, ensuring efficient operations.Conducted comprehensive interviews with visa applicants, verifying document authenticity and ensuring compliance with visa requirements.Performed data entry and administrative activities, maintaining accurate records to streamline visa processing.