Notable Accomplishments :●Stellar role in leading the migration“Wealth Management Services”of 45 FTEs for Globa lPlus (FIS)Operations for Income Services.●Reporting and Transformation process to ensure adherence to the monthly Governance deck●Tracking, Presentation, and Quality Assurance for the teams as against the set SLA/Targets●Reporting of Project Programme about the WBS (Work Breakdown Structure) on agreed basis.●PrepareTermsofReference(TOR)documentpostfeasibilitycheckoftheprojectandseekapprovalfromtheclientonthe same.●Adherence to Compliance, Risk and Regulations for all the teams.●Conduct Audits to ensure all the Risk and other compliance activity are adhered on a regular basis●IdentificationofFinancialriskandreportittotheGovernanceteamalongwiththemanagementandclientontimelybasis which has saved reputational as well as financial loss to the end client.●Motivate the team to come up with Lean ideas which leads to the improvement in the current business model.●Proven ability in Stakeholder Management●Created SOPs and other checklists to ensure that the operation is smooth and error free.●Successfully migrated MDS team of 12 FTEs for Global Clients for security set ups.Have been recognized for achieving the 100% quality for consecutive three months.●Have been a point of contact for onshore in terms of any queries or issues.●Have streamlined the procedure for getting the new joiners on boarded,have been co-coordinating with the HR team to expedite the back-ground checks and raising their access as per the teams.●HavebeenpublishingtheweeklymetricstothePMOteamwhichincludesvolumereceived,accuracy and timeliness errors if any, absenteeism, attrition and the training progress of the new joiners for the entire vertical.●Have been submitting the KPI and baseline report to the onshore client for approval for entire vertical.

Led team of 45 FTEs including Team Leaders, Subject Matter Experts and Customer Care Executives. Notable Accomplishments :●Benchmarked targets by touching highest figure in the month of Sept and Oct 2011.●Conducted skip levels with the team on monthly basis & coordinated with the relevant departments on captured points.

Coordinated with Box Management and Document Management Centre on a real-time basis Ensured compliance to the regulations of the Financial Services Authority (FSA), UK. Calculated AHT for the team on a half yearly basis.Notable Accomplishments●Stellar role in leading the UK based financial back office operation managing business form a or banks in the UK e.g.Barclays, Nationwide, AEGON, RBS, etc.●Distinction of being awarded as the Best Team Leader twice for outstanding performance.●Led,guidedandmentoredteamof140FTEsincludingProcessAnalystsandOperationsExecutivesfor“CorporateAction” for HSBC bank, thrice. Oversaw end to end management right from recruitment of resources to project completion.●Extensively travelled to UK for a transition “UK transfer Agency Business” for 9 months trained the rest of the team.●Implemented procedure leading to reduction in manpower and increase in accuracy.●Successfully migrated new businesses/queues and documented (SOP’s & Flow charts) all sub-processes.●Instrumental in proliferation of knowledge base by continual training programs on new aspects of business/process.