Managed Windows server roles, participated in infrastructure projects, and provided technical support for Microsoft 365 applications.• Managed the resolution of complex technical issues escalated from 1st Line Support, ensuring accurate incident logging and timely updates in the ticketing system.• Diagnosed and resolved network connectivity problems, including LAN/WAN, VPNs, DNS, and DHCP issues, working closely with the networking team to implement long-term fixes.• Performed… Show more Managed Windows server roles, participated in infrastructure projects, and provided technical support for Microsoft 365 applications.• Managed the resolution of complex technical issues escalated from 1st Line Support, ensuring accurate incident logging and timely updates in the ticketing system.• Diagnosed and resolved network connectivity problems, including LAN/WAN, VPNs, DNS, and DHCP issues, working closely with the networking team to implement long-term fixes.• Performed system administration tasks, including managing Windows Server environments, Active Directory, Group Policy, and virtual machines (VMware ESXI, vCenter)• Provided 3rd Line Support for advanced network configurations, infrastructure planning, and disaster recovery, ensuring high availability and scalability of IT services.• Supported Microsoft 365 and Exchange online environments, including user account management, email troubleshooting, and security policy enforcement. Show less

1. Configured and installed various network hardware and software components, such as routers, switches, Access Points, firewalls, and VPN services. 2. Installed and managed IP cameras and NVR devices, providing real-time video surveillance and ensuring network stability and security.3. Responsible for the installation, configuration, and maintenance of wireless access points and point-to-point radios, ensuring high-quality and secure network access for users. 4. Investigated and… Show more 1. Configured and installed various network hardware and software components, such as routers, switches, Access Points, firewalls, and VPN services. 2. Installed and managed IP cameras and NVR devices, providing real-time video surveillance and ensuring network stability and security.3. Responsible for the installation, configuration, and maintenance of wireless access points and point-to-point radios, ensuring high-quality and secure network access for users. 4. Investigated and resolved network issues reported by users, including performance issues, security threats, and issues related to network infrastructure. Show less