Customer Support Manager
CurrentWorking with Senior Relationship Managers and Relationship Managers looking after the borrowing needs of SME clients with £2 million+ turnovers. Meticulously analysing financial accounts & building client relationships to determine how we can support the clients with their requirements. Maintaining a strong working knowledge of our customers and their stage in the onboarding journey in order to proactively manage and communicate with them, anticipate requirements and resolve… Show more Working with Senior Relationship Managers and Relationship Managers looking after the borrowing needs of SME clients with £2 million+ turnovers. Meticulously analysing financial accounts & building client relationships to determine how we can support the clients with their requirements. Maintaining a strong working knowledge of our customers and their stage in the onboarding journey in order to proactively manage and communicate with them, anticipate requirements and resolve issues to ensure a swift and smooth transition.Understanding customer needs and our product/ propositions to identify opportunities to deepen relationship and share of wallet.Working closely with the Relationship Banking team and the customer to ensure all product and service requirements are met.Ensuring all customer interactions are handled appropriately and in line with procedures, standards and defined discretion, and that specialist knowledge, appropriate behaviours, negotiation skills etc. are applied to achieve the best outcomes for customers.Resolving customers’ queries promptly within agreed authority and discretion.Working to our current business lending strategy, completing lending applications for secured lending greater than £25k.Working with Relationship Managers to complete annual credit reviews for existing customers.Attending existing customer meetings with Relationship Managers to maintain and improve the level of service or provide additional products.Attending prospect meetings with Relationship Managers to promote the Bank with our primary focus being a switch in as a new to bank business customer.Attending networking events which are local to my area where I am able to promote the commercial and business banking services the Bank has to offer.Assisting with adhoc requests from Senior Management which can sometimes include customer remediation. Show less