• Director of product/process, part of an elite transformational team, chartered to solve Dell’s cross functional problems• Accountable for the strategy & direction of an internal customer support product (Digital Resolution)• Built & scaled Digital Resolution from 200 to 7000 users, saving Dell $12M incrementally for the last 4 years• Led a team of data scientists & engineers to build a patented machine learning solution to reduce handle time by 10% • Expert in leveraging process mining to derive insights from massive datasets & drive actions across large organizations• Expert in conducting workshops & converting business impact into dollars• Owned a $10M roadmap to deliver IT applications necessary to run the customer support operations
Mohammed A. Education Details
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General Management -
Computer Engineering -
Electronics And Communication -
St Bede'S
Frequently Asked Questions about Mohammed A.
What is Mohammed A.'s role at the current company?
Mohammed A.'s current role is Director, Process Engineering and Data Science at Dell Technologies, Entrepreneur in the making.
What schools did Mohammed A. attend?
Mohammed A. attended Texas Mccombs School Of Business, University Of Alabama At Birmingham, University Of Madras, St Bede's.
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Mohammed A.
Mechanical Engineer || Embedded Sw Engineer At General Dynamics Electric BoatNew York, Ny -
Mohammed A
"Senior Devops & Cloud Engineer | 12+ Years In Software Configuration, Build & Release Management | Expert In Automation, Ci/Cd, & Cloud Platforms"Dallas-Fort Worth Metroplex -
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Mohammed A
Lewisville, Tx
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