Research And Analysis Manager
Current- Managing process of tracking, reviewing, analyzing and reporting all or part of agency- generated and client-related media and social media coverage and activities implemented for clients within office.- Ensure that all research and analysis tasks undertaken by TRACCS office are executed carefully and delivered consistently, on-time and according to highest standards and within established TRACCS formats.- Work closely with Media, Digital and Communications Directors and Managers to ensure clear channels of communications and coordination between departments on accounts and projects to accurately plan scope of monitoring, clipping and media analysis.- Ensure reports are accurate, evaluating message delivery for each media campaign and red-flagging negative or inaccurate media and social media coverage to Research & Analysis Director or Media, Digital and Communications Directors.- Cross-trained existing employees to maximize team agility and performance.- Onboarded new employees with training and new hire documentation.- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.- Managed and motivated employees to be productive and engaged in work.- Evaluated employee performance and conveyed constructive feedback to improve skills.