Who is Amina Adan? Overview
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Amina Adan is listed as Sales Operations Officer at DPO Group, based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Amina Adan.
Amina Adan previously worked as Sales Operations Assistant at Dpo Group and Sales Operations Intern at Dpo Group. Amina Adan holds Bachelor Of Business And Information Technology, Information Technology, Second Class Upper Division from St. Paul'S University.
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Email format at DPO Group
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DPO Group
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Profile bio
About Amina Adan
As a Sales Operations Officer at DPO Group, I ensure seamless 24/7 merchant service, leveraging my knowledge in security incident response, anti-corruption, and anti-bribery. My role centers around enhancing lead conversion strategies in collaboration with sales and marketing teams, driven by my passion for technology and business.With a Bachelor's degree from St. Paul's University, my expertise extends to operating Zoho CRM and managing support desks effectively. I'm committed to continuous learning and aspire to contribute to an organization that values innovation and operational excellence.
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6 roles · 10 years
Amina Adan work experience
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Sales Operations Officer
Current• Proficiently qualifying leads originating from marketing campaigns across 22 African countries, including website traffic, social media engagement, email campaigns, and events.• Collaborating closely with sales, business development and marketing divisions to enhance lead conversion strategies.• Compiling comprehensive reports detailing the quantity of generated leads and converted accounts.• Operating a responsive support desk, managing inbound and outbound calls, text communications, and emails to ensure uninterrupted 24/7 service for merchants.• Diligently collecting missing or inaccurate KYC documents, while guaranteeing the accuracy of information within the CRM and pursuing resolution for partially compliant accounts.• Conducting thorough account reviews to maintain precise merchant records and CRM information.• Efficiently managing real-time ticketing processes in the Onboarding and Sales Division through ZOHO Desk.• Seamlessly facilitating Real Time Onboarding (RTO) of merchants, overseeing the end-to-end onboarding journey from lead qualification to system training, fostering the organic growth and adoption of DPO Pay Solution.• Rigorously reviewing KYC information for RTO accounts to assess document authenticity.• Conducting comprehensive assessments of business models, websites, and social media platforms to ensure adherence to regulatory requirements.• Utilising AU10TIX to meticulously verify identification documents, confirming their legitimacy.• Sales team and new joiners internal training on DPO processes• Merchant training on how to use the DPO platform
Jan 2023 - Present
Sales Operations Assistant
• Assessing leads stemming from diverse marketing initiatives encompassing website traffic, email campaigns, events, and more. • Collaborating seamlessly with sales and marketing divisions to formulate and optimize the framework of marketing campaigns. • Proficiently utilizing a range of Sales tools, notably Zoho CRM and Zoho Desk.• Effectively managing incoming phone inquiries and ensuing communication.• Engaging in proactive discussions with prospective merchants, adeptly addressing objections, and discerning the viability of our solution based on their needs.
Oct 2021 - Feb 2023
Sales Operations Intern
Qualifying leads generated by marketing into sales qualified leads.Working closely with sales and marketing divisions.Working the phones to process inquiriesQualifying leads generated by marketing campaigns (website traffic, email campaigns, events, etc.)Communicating with leads to overcome objections and determine if a need exists between the product and the potential customer.
Feb 2021 - Oct 2021
Information Technology Intern
2018 - 2019
~1 yr
Information Technology Intern
2017 - 2018
~1 yr
2 education records
Amina Adan education
Bachelor Of Business And Information Technology, Information Technology, Second Class Upper Division
Institute Of Advanced Technology, Diploma In Business And Information Technology
Institute Of Advanced Technology
FAQ
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What company does Amina Adan work for?
Amina Adan works for DPO Group.
What is Amina Adan's role at DPO Group?
Amina Adan is listed as Sales Operations Officer at DPO Group.
Where is Amina Adan based?
Amina Adan is based in Nairobi County, Kenya while working with DPO Group.
What companies has Amina Adan worked for?
Amina Adan has worked for Dpo Group, National Cohesion And Integration Commission, and Gulf African Bank.
How can I contact Amina Adan?
You can use AeroLeads to view verified contact signals for Amina Adan at DPO Group, including work email, phone, and LinkedIn data when available.
What schools did Amina Adan attend?
Amina Adan holds Bachelor Of Business And Information Technology, Information Technology, Second Class Upper Division from St. Paul'S University.
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