Responsible for interacting with salesmen, their line managers, and all stakeholders to swiftly correct any issues on the sales force Automation (SFA)tool and BIZOM application.Make outbound calls to customers to provide information as and when it is required.Respond to salesmen, line managers, customers, and all stakeholders' queries over the telephone and email. Provide personalized customer service at the highest level.Ensure complete and comprehensive documentation of all issues.User creation and mapping on Bizom ApplicationNew Outlets, Distributors, and Key Account verification

Providing excellent wait service to ensure satisfaction. Preparing customers beverages and coffee according to order. Making menu recommendations, answering questions and sharing payments by cash or debit cards.