Amina Rahman Email and Phone Number

Work with the Head of Customer Services and Line Operations in driving continuous improvement and developing plans to achieve a consistently high standard of service performance and customer service across the Jubilee Line operations. I act as lead champion to drive a consistent approach to visualisation for continuous improvement in customer service, safety, reliability and financial efficiency targets whilst providing proactive support to the Head of the business unit. My role is in… Show more Work with the Head of Customer Services and Line Operations in driving continuous improvement and developing plans to achieve a consistently high standard of service performance and customer service across the Jubilee Line operations. I act as lead champion to drive a consistent approach to visualisation for continuous improvement in customer service, safety, reliability and financial efficiency targets whilst providing proactive support to the Head of the business unit. My role is in a high performing operational and safety critical environment where I manage and prioritise demands to identify trends, best practice and coordinate business improvement activity in line with LUs strategic objectives. Show less

Lead manager for the fleet department’s performance improvement regime including proactive failure analysis and attribution. I provided analysis input and recommendations for fleet reliability schemes.• Led the monitoring and reporting of performance requirements for fleet stock for the senior leadership team in order to meet company performance targets and contract obligations. • Provided line management to Data Clerks and eight CRT’s (Control Room Technicians), mentoring and dealing… Show more Lead manager for the fleet department’s performance improvement regime including proactive failure analysis and attribution. I provided analysis input and recommendations for fleet reliability schemes.• Led the monitoring and reporting of performance requirements for fleet stock for the senior leadership team in order to meet company performance targets and contract obligations. • Provided line management to Data Clerks and eight CRT’s (Control Room Technicians), mentoring and dealing with all day to day operational needs including performance reviews and displaying role model behaviours. Provided strategic processes for monitoring fault data collection/resolution between depot production managers and my team.• Worked with stakeholders, engineers etc. to resolve root cause of failures and maintain performance databases including MDBF/RAMs data.• Led the implementation of FRACAS fault tree analysis for fleet and other corrective action plans and shared best practice with other lines. Delivered the FRACAS methodology.• Delivered training, mentored and implemented similar reporting, data collection and reliability reporting schemes to other lead colleagues including MAXIMO training. This was for the Piccadilly Lines as my system was used as best practice. • Project managed asset and fault system implementation into the depot and reliability initiatives i.e. my reliability database which improved data quality and provided analysis for schemes (had a positive impact on reducing delays to customers.• Reduced year on year lost customer hour KPI’s for the Jubilee Line fleet.• Wrote business cases and reliability improvement reports for jubilee line fleet for project delivery. Example was for in cab asset improvements which were causing high failure instances. Show less

Responsible for the creation of performance measurement data and attribution of delay to standards within the agreed area of Jubilee Line Fleet. Utilised numerous asset systems and failure databases to identify correct allocation of delay codes and responsible organisation. • Monitored mainatenance and fault data collection/input and carried out data integrity checks through validation by working with Engineers and verification spot checks. • Analysed and interpreted data for… Show more Responsible for the creation of performance measurement data and attribution of delay to standards within the agreed area of Jubilee Line Fleet. Utilised numerous asset systems and failure databases to identify correct allocation of delay codes and responsible organisation. • Monitored mainatenance and fault data collection/input and carried out data integrity checks through validation by working with Engineers and verification spot checks. • Analysed and interpreted data for presentation and took ownership of spreadsheet compilation for reporting/forecasting which were aligned to business KPI’s. • Collated and manipulated fleet availability data for performance measurement and improvement schemes working with technical experts and production managers. • Represented Tube Lines in stakeholder/customer meetings for performance and improvement schemes.• Produced senior leaders KPI cyclical management reporting and reviews. Show less

I produced well-researched, highly numerate analysis of fleet availibity for performance improvement intitaives. I was the single point of contact for fleet availibity performance related data within the Jubilee Line Depot. • Supported commercial activities associated with the provision of maintenance and small works. • I organised Managers weekly schedule, arranging meetings, conference room bookings etc. • Dealt with contract communications and certification, remedies and… Show more I produced well-researched, highly numerate analysis of fleet availibity for performance improvement intitaives. I was the single point of contact for fleet availibity performance related data within the Jubilee Line Depot. • Supported commercial activities associated with the provision of maintenance and small works. • I organised Managers weekly schedule, arranging meetings, conference room bookings etc. • Dealt with contract communications and certification, remedies and contract SLA’s. • Maintained fleet availability and maintenance records and ensured that these are up to date to relay to Management. Holistic management of the depot administration and contract management. Show less

I was a key member of the Hewlett Packard high performing maintenance team at the London based HQ. The team was involved in the operational IT maintenance service requirements for corporate customers. I was involved in the rollout of commercial service agreements and team support to Managers/Engineers.• Supporting a number of senior leaders in a high profile organisation.• Dealt with enquiries and customers in a positive, friendly and confident manner in matters of operational contract… Show more I was a key member of the Hewlett Packard high performing maintenance team at the London based HQ. The team was involved in the operational IT maintenance service requirements for corporate customers. I was involved in the rollout of commercial service agreements and team support to Managers/Engineers.• Supporting a number of senior leaders in a high profile organisation.• Dealt with enquiries and customers in a positive, friendly and confident manner in matters of operational contract management. Show less