Amina Williams Email & Phone Number

Austin, Texas, United States

• Managed scheduling operations, coordinating with contractors and technicians on a daily basis.• Assisted with Training and onboarding new staff members, ensuring smooth integration into the team.• Supervised a team of 30+ technicians, organizing schedules and assigning daily tasks.• Coordinated staffing events and facilitated team-building activities to promote morale and collaboration.• Maintained efficient communication channels to ensure operational effectiveness and client satisfaction.• Provided administrative support including document processing, data entry, and client relationship management.

Killeen/Temple, Texas Area

• Maintain established routines and procedures • Follow the lesson plans provided • Interact in a professional manner with students, parents and other staff members • Encourage, monitor, and promote student progress • Maintain student confidentiality. • Provide a brief report for the teacher’s review • Adhere to the established policies and regulations of the School Board.

Austin, Texas Area

With over 20 years within the staffing industry, we are dedicated to connecting companies to the employees. Client, as well as employee, satisfaction is our highest concern as we present the best qualified individuals for your company. We take pride in completing extensive screening processes to ensure precise placement of career opportunities across the nation. We specialize in a wide range of industries and functional disciplines such as: Financial: Accounting, Advisors, Analysts, Controller, Bookkeepers, Mortgage/Underwriters, etc. Manufacturing: Engineers, Quality, Planner/Buyer, Sales Executives, Estimators, Machinists, etc. Education: Instructors/Teachers, Office Personnel, Counselors, Recruiters, etc. Health Care: (All Medical Staff) Doctors, Nurses, Therapist, Behavioral, Dietary/Nutritionist, Operations, Office Support Information Technology: Infrastructure Engineers, Windows Systems Administrators, Senior Systems Web Engineers, Systems Analysts, etc. Biotech/Science: Chemists, Chemical Engineers, Microbiology Quality Assurance Managers, Environmental Scientists, Human Resources: Directors, Managers, Generalists, Recruiters, etc. Administrative: Executive Assistants, Office Managers, Office Coordinators, etc. Sales/Marketing: Executives, B2B, B2C, Inside/Outside Sales, Advertising, Account Managers, General Managers, Design, and many, many, more.

Colorado Springs, Colorado Area

• over 6 years Customer Service experience, • Coached and assisted from 5-10 agents on metrics, quality, and adherence • Provided timely resolutions to problems and customers inquiries• Maintained comprehensive customer files and documentation• Quickly transitioned from to floor support and ultimately Team Lead to assist in Supervisory Calls • Assisting in new hire training,• Received and posted customer payments• Activated new accounts• Utilize resources to answer questions and solve problems• Notated customer accounts• Added and Deleted features• Educated customers on self-service options• Communicated with individuals/teams to ensure high quality and timely expedition of customer request• Maintained statistical measurements• attend regular scheduled calibration meetings and share best practices

Colorado Springs, Colorado Area

• Works collaboratively with cross-functional staff to identify unique departmental needs• Develop action plans to improve and motivate staff members' performance• Coordinated fundraisers and other staff events • Analyzed problems and align solutions with the overall company objectives• Excellent interpersonal skills that build strong working relations• Assisting with special projects/other duties as dictated by the business• Coordinated transitioning new hire schedule and agenda as well as facilitated and delivered learning agenda• Reviewing files for error • Copying, faxing, maintaining up to date knowledge on HIPA and company policies and regulations, • Processing incoming forms, records, or other documents, • Coordinating incoming and outgoing calls, • Determine information needed to answer customer questions, • Contacting prospective clients and making follow up calls as needed. • Managing facility complaints, maintaining and updating information as needed, • Answering incoming calls and screening calls and directing callers to appropriate staff, • Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.• Maintains patient records.

Bachelor Of Science - Bs, Sociology, 3.35

Multi/Interdisciplinary Studies, 3.5

Currently working on completing my Associate of Arts Degree in Interdisciplinary Studies. With two classes left, I look forward.

Certificate Of Completion, Legal Assistant/Paralegal, 3.79 Gpa

Associate Of Arts (Aa)