Communication: I have strong verbal and written communication skills, which I developed through frequent client interactions and presentations.Customer Relationship Management (CRM) → Employee Relations: My experience in managing client relationships has equipped me to build positive employee relations, addressing concerns and ensuring a supportive working environment.Organisation & Time Management: I’m highly organised, having managed sales pipelines, meetings, and tight deadlines. I can apply this skill to effectively manage big data records, onboarding schedules and any future administrative tasks.Problem-Solving: I’m skilled in solving client challenges quickly and efficiently, which will help me resolve administrative issues in any environment.Attention to Detail: My experience handling contracts and managing client data has honed my attention to detail, ensuring that I can accurately maintain customer records and compliance documentation.Confidentiality: I’m used to handling sensitive client information, so I understand the importance of maintaining confidentiality, which is critical when dealing with sensitive data.Team Collaboration: I’m accustomed to working collaboratively with various teams.

Key Responsibilities & Achievements:Sales and Training: I consistently exceed sales targets by thoroughly understanding product features and customer needs. I also play a key role in onboarding new staff, ensuring they are fully trained on departmental procedures, till operations, and customer service protocols. This helps improve team efficiency and ensures a smooth transition for new starters.Communication & Mediation: I demonstrate strong communication skills by effectively engaging with a diverse customer base, addressing their inquiries and concerns. I often act as a mediator between colleagues to resolve workplace conflicts, fostering a harmonious working environment and maintaining team productivity.Customer Support & Problem-Solving: I deliver exceptional customer service by ensuring seamless transactions and handling product returns professionally. This experience sharpens my problem-solving abilities, allowing me to resolve issues quickly and diplomatically, improving both customer satisfaction and operational efficiency.Organisation & Leadership: Alongside my sales responsibilities, I organise team shifts and ensure alignment with store priorities. This helps maintain smooth day-to-day operations and supports long-term business objectives.

I run my own events and décor business, The Light Lab, on a freelance basis, which I co-founded with my dad in February 2022. Initially, I took on multiple roles, including owner, administrator, social media manager, and business manager, offering just one service: the installation of industrial, heavy-duty lighting.Since then, the business has expanded to offer five services, including balloon garlands, stage setups, personalised signs, and flower canopies. Alongside my original responsibilities, I am now actively involved in the stage and décor team, contributing directly to the creative execution of our projects.

Key Responsibilities & Achievements:Administrative Assistance: I managed administrative tasks such as data entry, filing, and scheduling client home visits. This helped streamline office operations and improve overall efficiency, a skill easily applicable to organisational tasks in any team environment.Communication: I facilitated clear and effective communication between departments and with clients, ensuring that information was relayed accurately and any issues were resolved promptly. This developed my ability to collaborate across teams and manage internal communications effectively.Customer Support: I provided high-quality customer service via phone, email, and in-person interactions, which led to high satisfaction ratings and strengthened customer relationships. This experience sharpened my people skills, making me adept at handling inquiries and resolving conflicts calmly and efficiently.Customer Relationship Management (CRM): I maintained and updated CRM systems with precise customer data, enabling the team to offer more personalised services. This helped develop my attention to detail and proficiency in managing important information.General Data Protection Regulation (GDPR): I adhered to GDPR protocols when managing sensitive customer data, ensuring compliance with legal standards and safeguarding data security—experience that can easily transfer to handling confidential information in various professional settings.

Key Responsibilities & Achievements:Administrative Assistance: Performed a range of administrative duties, improving process efficiency and supporting team operations, as well as creating 1-1 appointments with case managers and job centre appointments for clients.Communication: Effectively communicated with clients to explain complex procedures and resolve issues, which improved client understanding and satisfaction scores by 20%.Customer Support: Offered comprehensive support services to clients, handling queries and complaints with professionalism and empathy. Implemented a feedback system via Microsoft Office to report back to case managers, this was used to gather client input on services provided, which informed service improvements and increased overall client satisfaction.Customer Relationship Management (CRM): Managed CRM systems to ensure accurate customer records and facilitate efficient service delivery.General Data Protection Regulation (GDPR): Maintained strict adherence to GDPR requirements, protecting customer data integrity and confidentiality.Microsoft Office: Employed Microsoft Office tools to create and manage documents, ensuring accurate and organised record-keeping. Created comprehensive reports for management using Microsoft Office, which facilitated data-driven decision-making and strategic planning.