Amina B. Email & Phone Number

Optimized customer journey through extensive market research, leading to a 20%decrease in complaints and a 25-point increase in NPS, enhancing overall customersatisfactionSpearheaded requirement gathering and facilitated brainstorming sessions withstakeholders, resulting in an 8% increase in project alignment with user needs.Identified automation opportunities and implemented process improvements, resultingin 25% increase in workflow efficiency and alignment with industry best practices.Utilized business analysis to assess digital communication channels, leading to a 15%decrease in response times. This optimization directly supported product integrationefforts, positively impacting customer satisfaction and operational efficiency.

Improved customer satisfaction by 20% through client-centric technical support,demonstrating adaptability and deep understanding of CRM technologies.Improved data management processes for the company's social media platforms, customer support application, and transactional website, resulting in a 20% increase in efficiency and streamlined operations.Conducted feasibility study to identify possible options for their impacts; brainstorming sessions with other BAs to identify possible solutions, conducted SWOT and GAP analysis regarding the project.Created BRD's and developed business processes, practices, tools, and facilitated implementation with business teams.