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Amina Fofana Email & Phone Number

Customer Experience & Success Advocate | Relationship Management | Operations | Business Development | Marketing Strategies | Project & Campaign Management at The Atlantic
Location: United States, United States, United States 8 work roles 3 schools
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Current company
The Atlantic
Role
Customer Experience & Success Advocate | Relationship Management | Operations | Business Development | Marketing Strategies | Project & Campaign Management
Location
United States, United States, United States
Company size
574 employees

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Amina Fofana is listed as Customer Experience & Success Advocate | Relationship Management | Operations | Business Development | Marketing Strategies | Project & Campaign Management at The Atlantic, a company with 574 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Amina Fofana.

Amina Fofana previously worked as Customer Service Agent at The Atlantic and CX Agent at Rent The Runway. Amina Fofana holds Certificate, Legal Assistant/Paralegal from Ucla Extension.

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The Atlantic

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About Amina Fofana

I’m a Customer Experience and Success Advocate with a strong background in managing relationships, project, and campaigns to drive organizational business, mission, and vision development. With a dedication to cultivating customer-focused teams and cultures, I pride myself on my ability to liaise between key stakeholders and translate complex requirements into strategic solutions. I’m skilled at leveraging analytics and trends to identify ways to improve operational processes and optimize customer experiences, resulting in 95%+ satisfaction.As a CX Agent at Rent the Runway, I supported the rollout of a new SMS program, serving as a liaison between customers and developers to implement feedback and deliver a customer-focused experience with concierge-level services. I consistently exceed SLA objectives by 50%+, productivity objectives by 90%+, and quality objectives by 95%+. Additionally, as a Customer Success Representative at Nordstrom, I managed 50+ daily customer interactions involving orders, products, and policies, optimizing operational processes and customer experiences to increase sales by 15% and repeat transactions by 30%.I’m passionate about leading teams, campaigns, and projects towards common missions and objectives through effective relationship management and communication strategies. As a Campaign Director at IntegrateNYC, I spearheaded, developed, and launched marketing and outreach campaigns that advocated for equal, equitable access to education opportunities for NYC students. For example, I designed and managed campaigns and platforms that engaged students on a nationwide level and impacted citywide integration policies. I also spearheaded engagement efforts with community members, educators, and 1K+ students in participatory policy design, leading to an equitable integration and admissions policy adopted by the NYC mayor’s office in 2018.Let’s connect! Or email me at aminafofanaschmehl@gmail.comKey Strengths: Stakeholder Management | Customer Experience Initiatives | Customer Enablement & Support | Process Optimization | Presentation Skills

Current workplace

Amina Fofana's current company

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The Atlantic
The Atlantic
Customer Experience & Success Advocate | Relationship Management | Operations | Business Development | Marketing Strategies | Project & Campaign Management
washington, district of columbia, united states
Website
theatlantic.com
Employees
574
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8 roles

Amina Fofana work experience

A career timeline built from the work history available for this profile.

Customer Service Agent

Current
The Atlantic
Nov 2024 - Present

Cx Agent

Rent The Runway

New York City Metropolitan Area

  • Manage customer success initiatives, stakeholder relationships, and concierge services
  • Serve as a customer advocate and peer mentor to provide and ensure seamless customer experiences and exceed organizational objectives as a top 10% company performer
  • Liaise between platform developers and customers, supporting the rollout of a new SMS program to provide personalized experiences and exceed SLAs by 50%+
  • Manage customer escalations, support tickets, and resolution processes with a… Show more Manage customer success initiatives, stakeholder relationships, and concierge services
  • Manage customer escalations, support tickets, and resolution processes with a customer satisfaction rating of 94%+
  • Streamline customer support processes through data and trend analysis, enhancing overall operational efficiency by 25%
Oct 2022 - Nov 2024

Customer Service Representative

Nordstrom
  • Served as a primary point of contact for customer care and success inquiries, managing relationships and providing stellar customer experiences
  • Managed 50+ daily customer interactions involving orders, products, and policies to achieve a 95% customer satisfaction rating
  • Enhanced customer experiences through expert-level guidance and personalized support, increasing repeat customer transactions by 30%
  • Implemented operational processes and systems to reduce restocking time by… Show more
  • Implemented operational processes and systems to reduce restocking time by 40%, ensuring 98% product availability to increase sales by 15%
  • Maintained 100% financial accuracy across 1200+ monthly transactions, decreasing YoY discrepancies by 20% Show less
Oct 2020 - Oct 2022

Computer Lab Assistant

School Of Visual Arts

Greater New York City Area

  • Streamlined digital lab operations and supported workflow efficiency through effective equipment inventory management and status tracking
  • Resolved technical challenges with digital equipment by swiftly diagnosing problems and implementing effective solutions to ensure minimal downtime
Nov 2019 - May 2020

Intern

Danielle Levitt

Greater New York City Area

  • Intern:
  • Supported successful photoshoot operations for an independent photographer, managing equipment setup, lighting configurations, and breakdown
  • Delivered timely, high-quality editing of photographs and promotional videos for social media
  • Streamlined studio’s asset management, enhancing accessibility and organization of film, digital images, and video archives for efficient retrieval
Sep 2019 - Dec 2019

Campaign Director

Integratenyc

Greater New York City Area

  • Oversaw advocacy, marketing, and community outreach strategies for a student-led nonprofit organization, championing the cause to integrate NYC schools
  • Spearheaded engagement efforts with community members, educators, and 1K+ students in participatory policy design, leading to an equitable integration and admissions policy adopted by the NYC mayor’s office in 2018
  • Developed and launched the NYC Council and Department of Education endorsed 5 Rs of Integration policy platform… Show more Oversaw advocacy, marketing, and community outreach strategies for a student-led nonprofit.
  • Developed and launched the NYC Council and Department of Education endorsed 5 Rs of Integration policy platform, implemented as a core IntegrateNYC principle to impact citywide integration policies
  • Designed and managed the #StillNotEqual campaign, leveraging visual monuments and public engagement strategies to empower students nationwide to advocate for equitable access to quality education
  • Delivered key presentations to congress members and influential stakeholders, advocating for equal access to educational resources and driving change to the admissions policies and algorithms
Sep 2014 - Sep 2019

Ally In Education Intern

The Graduate Center, City University Of New York

New York City Metropolitan Area

Conducted youth-driven research and advocacy, partnering with the Hunter College Humanities Center to develop the Youth Education Summit American Educational Research Association panel

Sep 2018 - May 2019

Gnext Intern

Grameen America, Inc.

New York City Metropolitan Area

Led student empowerment outreach and activities, events, and presentations at Fordham University

Jun 2013 - Aug 2013
Team & coworkers

Colleagues at The Atlantic

Other employees you can reach at theatlantic.com. View company contacts for 574 employees →

AV Ajesh Vijayan Ajesh Vijayan Colleague at The Atlantic Dubai, Dubai, United Arab Emirates, United Arab Emirates View → KA Kommu Aruna Kommu Aruna Colleague at The Atlantic Guntur, Andhra Pradesh, India, India View → TD Thanh Do Thanh Do Colleague at The Atlantic Washington DC-Baltimore Area, United States View → SW Shemar Walker Shemar Walker Colleague at The Atlantic Cincinnati, Ohio, United States, United States View → KA Kaouther Ati Kaouther Ati Colleague at The Atlantic Ben Arous, Ben Arous, Tunisia, Tunisia View → ZM Zay Money Zay Money Colleague at The Atlantic Claxton, Georgia, United States, United States View → CS Carl Samson Carl Samson Colleague at The Atlantic Bordeaux, Nouvelle-Aquitaine, France, France View → RM Rubahimbya Magezi Rubahimbya Magezi Colleague at The Atlantic Dubai, Dubai, United Arab Emirates, United Arab Emirates View → MA Mel Amel Mel Amel Colleague at The Atlantic Lyon, Auvergne-Rhône-Alpes, France, France View → PK Prince Kailon Prince Kailon Colleague at The Atlantic Arlington, Texas, United States, United States View →
3 education records

Amina Fofana education

FAQ

Frequently asked questions about Amina Fofana

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What company does Amina Fofana work for?

Amina Fofana works for The Atlantic.

What is Amina Fofana's role at The Atlantic?

Amina Fofana is listed as Customer Experience & Success Advocate | Relationship Management | Operations | Business Development | Marketing Strategies | Project & Campaign Management at The Atlantic.

Where is Amina Fofana based?

Amina Fofana is based in United States, United States, United States while working with The Atlantic.

What companies has Amina Fofana worked for?

Amina Fofana has worked for The Atlantic, Rent The Runway, Nordstrom, School Of Visual Arts, and Danielle Levitt.

Who are Amina Fofana's colleagues at The Atlantic?

Amina Fofana's colleagues at The Atlantic include Ajesh Vijayan, Kommu Aruna, Thanh Do, Shemar Walker, and Kaouther Ati.

How can I contact Amina Fofana?

You can use AeroLeads to view verified contact signals for Amina Fofana at The Atlantic, including work email, phone, and LinkedIn data when available.

What schools did Amina Fofana attend?

Amina Fofana holds Certificate, Legal Assistant/Paralegal from Ucla Extension.

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