Senior Operations Specialist
Current-Resolve production issues promptly and effectively, spanning levels 2 and 3 support.-Foster collaboration with cross-functional teams, comprising production, engineering, and customer services, to address intricate issues.-Methodically document technical issues and their resolutions within our ticketing system for comprehensive tracking and analysis.-Drive continuous improvement initiatives to refine support processes, ultimately elevating the overall customer experience.-Proficiently automate daily operations utilizing a blend of Python and Batch Scripting expertise-Execute API calls and meticulously extract data from Excel to ensure seamless data flow-Demonstrate adeptness in transferring files across diverse SFTPs, enhancing operational efficiency-Schedule and manage batch processes with precision-Operational excellence for esteemed clients across UAE, Malaysia, and Iraq within a dynamic BaaS framework-Product quality assurance by advocating for user-centric perspectives, ensuring robust solutions-Diligently document and address bug fixes, user-oriented feature enhancements, and operational optimizations-Forge collaborative partnerships with the Business Team, aligning client requirements with innovative solutions-Offer personalized post-implementation support and consultancy services, leveraging insights and best practices to drive client success.
