Papilio Communication is a communications agency offering 360• marketing solutions to companies of all sectors in Europe and Africa.• Logo design, graphic charter and brand identity• Website creation: custom design, search engine optimization (SEO) and advertising (SEA)• Social media: content creation, paid ads, social media optimization (SMO), influencer marketing and community building• Organization of physical and virtual events• Photo and video production• Copywriting

• Analyzing data from shipping and delivering processes to find bottlenecks and other issues • Maintaining supply chain inventory and records• Resolving issues that come up (e.g. delays in delivery, accidents)• Collaborating with other departments to create coordinated plans for business growth• Developing and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, forklifts)• Ensuring supply chain processes meet legal requirements and standards• Operating within a GMP/GDP environment

• Fraud screening and prevention: accurately reviewed all order data using a variety of tools to identify high risk transactions• Acted as first point of contact for the Front Office team to answer all questions related to e-Commerce orders• Held morning briefs and training session for the e-Commerce Front Office advisors• Acted as point of contact for queries by the accounting department• Represented chargebacks and claims to minimize financial loss• Liaised closely and cross-functionally with other teams and departments within Louis Vuitton (e.g; Country HQ, Accounting, Warehouse, AMS/Osiris, Stores) as well as external service providers

• Sales Representative for UK, Ireland and South Africa• UK, Ireland and South Africa stores support and clientelling• Supply Chain coordination for special client requests• Assistance in Back Office operations

• Customer service to guests, helping them select the right-fit tickets for their vacations• Achieved 100% monthly sales goals • Cash management• Assisted with audience control

• Financial management • Day-to-day reporting• Data-base management • Archive management