Amine Akl Email & Phone Number

Toronto, Ontario, Canada

*Contact clients and provided excellent customer service by phone and emailto help them proceed with their insurance claim as per our company policy inFrench or English (received positive feedback from clients on Google reviews).*Use internal software to update client's profile regarding insurance requirements.*Worked closely with collections department to add or remove clients from ForcePlaced Insurance and legal actions. *Created excel sheets to facilitate charging premiums to client'saccount and other admin tasks.*Review if loans are in good standing or arrears before processing refunds.*Worked closely with the accounting team regarding claim funds. *Prepared insurance claim forms, legal contracts and other related documents in English and French. for clients.*Trained new recruits on claim procedures and reviewed their work forcompleteness.

Kuwait

Sports and Lifestyle Department:*Manage, prepare and place orders on Trassix for the seasonal buys (SP, SU, FA and HO) for the following Nike categories: Jordan, Basketball and Training.*Manage seasonal wardrobes for the above categories and work closely with virtual merchandisers to maximize store sales. *Maintain healthy margins for the business by buying the right range of products.*Work closely with supply chain to ensure shipments are delivered on time (Marketing launch dates) and communicate the same to store managers.*Manage stock receiving, closing and transfers for 9 Nike Stores to achieve an increase in sales while maintaining correct SKU count in the respective stores.

Kuwait

Sports and Lifestyle Department: *Manage, prepare and place orders with major brands: Nike, Adidas, Puma, Under Armour Etc...*Analyze past and present sale patterns by preparing weekly reports to anticipate consumer trend.*Introduce exclusive and non exclusive brands to the business (Skinners and Yonnex in INTERSPORT Kuwait).*Manage and prepare advance payments as well as follow up with the vendors on the transactions.

Vancouver, British Columbia, Canada

*Greeted & Assisted customers with order processing activities and provided price quotes to clients on various IT products.*Coordinated, collected and followed up on order history, order status, customer feedback to provide efficient & accurate outcome.*Handled vendor communications and managed payment transactions and financial statements for clients and vendors (Storage Charges).*Managed and monitored warehouse stocks.

Bachelor'S Degree, Economics, 3.11

Faculty of Arts and Social Sciences.

University Transfer Program, English, Math And Biology

French Bacalaureat Of Science, Biology, General

Bac S. Spécialité SVT