Retail Store Manager @Chalhoub Group
Dubai, United Arab Emirates
• Brand Representation: Successfully embodies the brand's values and philosophy in all activities and interactions with customers and team members; enhancing the brand’s image and relationship with stakeholders.• Achieving Sales Targets: Developed, implemented, and monitored the store action plan, leading to the achievement of sales targets and KPIs.• Customer Relationship Management: Efficiently managed the customer database which resulted in the strengthening of customer relationships and the creation of future selling opportunities.• Market Awareness: Kept up to date with latest trends, products, and competitors, providing crucial feedback to the back-office team and driving strategic decision-making.• Omni-Channel Sales: Optimized both online and offline points of sale, ensuring a seamless, efficient, and customer-friendly shopping experience.• Team Leadership: Provided a sharp vision and direction for the team; fostering a positive work environment based on trust, respect, and fairness. • Talent Management: Successfully identified, recruited, and retained strong talent; fostering a growth mindset and ensuring continued team development.• Customer Experience: Championed an omni channel mindset among the team; resulting in an enhanced customer experience across all touch points. Also successfully converted new clients into loyal VIP customers.• Operational Excellence: Ensured adherence to all sales and operational policies and procedures, resulting in seamless store operations. Leveraged technology tools to support customer experience both in-store and online.• Compliance: Ensured adherence to legal, safety, security; retail store operations and HR guidelines; working closely with relevant teams to improve processes and mitigate any issues.• Managed floor coverage effectively based on historical traffic data, resulting in improved customer service during peak hours.