• Ensuring delivery of guest satisfaction• Create a healthy and fair atmosphere where personnel can work with maximum productivity and happily• Deal with guest complaints• Conducting daily briefings • S.O.P’s implementation• Financial Opening and closing of the restaurant• Execution of regular technical/skills training, and setting up and maintaining ongoing training programs in the Outlet.• Fill out the Requisition Forms for necessary F&B items and materials also the daily consumption as fruits or daily beverages and materials from storerooms to keep the stocks ongoing• Par stock/OS&E Inventory, breakages, and loss control• Train continuously the staff (behavior, suggestive selling, service skills, F&B knowledge, etc.)• Supervise and make sure that all O.S.E are cleaned and polished on a sufficient amount for the operation• Prepare all operation logbooks with details• Follow up daily occupancy and takes necessary action for service• Check the quality of food & beverage items temperature, presentation, quantity• Make sure the restaurant is clean, always tidy, without any hazards, and safe all the time• Handle special requests• Implement new service procedures • Supervise the cleanliness and high-quality appearance of restaurant silver, glass & flat wear

Health and Wellness knowledge food and beverage concept• Team leading & supervision, assigning duties, workstations, floor planand day-to-day responsibilities• Crunch in IRD & ADD restaurant• Performing a sequence of service and ensure guest satisfaction• Knowledge of allergens, which is very important.• Good Communication within the team and external department• Motivating my team in every way• Conducting daily briefing shift within the team before the operation• Training within the team• Michelin star service 6 journeys/8 courses tasting menu, gueridonservice, cheese trolley service, tea & herbal trolley service• VIP special request service• Par stock OS&E Inventory, breakages and loss• Maintain cleanliness and high-quality appearance of restaurant silver,glass & flat wear

•Operation Manager •Financial Management• Accounting Management• Stock Management• Supply & Inventory• POS Handling

Organization of schedules and planning’s• Sales validation & approval• Coaching of new salles agents• Technical sales training

Sale of individual insurance products

Worked flexible hours; night, weekend, and holiday shift• Recommend and arranging amenities for guests• Welcome and escort the guests with all discretion and professionalismpossible when arriving and get them settled in the roomAnticipate Guest’s needs by recognizing them and memorizing their preferences, allergies, and dislikes• In-room and out-room F&B high-quality service for VIP/VVIP guests• Communicate with housekeeping to ensure the cleanliness of theroom at the most convenient time for the guests

Preparation and service of banquet events(Meeting, conferences, festive celebration, special events, gala dinners, weddings, seminars)