Amine Mahboub Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Develop and plan the CRM strategy across all the steps of the customer lifecycle journey while defining the CRM goals & objectives (OKRs) and by making use of Emails, SMS, push notifications, in-apps, webhooks, content.
• Analyze user related data/insights (Paths, retention cohorts, funnels..) using Tableau/Amplitude in order to create deeper segmentation, and improve CRM metrics.
• Build Dashboards in both Goole Data Studio/Clevertap to track CRM performance and measure A/B testing or global control performance initiatives.
• Create/assess written and graphical content ensuring its alignment with thebrand guidelines.
• Work closely with the product manager/tech team to properly integrate & update CRM events/custom attrbiutes in a Scrum/Agile collaboration through sprints.

Dubaï, Émirats Arabes Unis

• Develop and implement multi-channel campaigns across all the steps of the customer journey (Emails, SMS, push notifications, in-apps, webhooks, content cards…) via Braze.
• Configure personalized and automated campaigns by studying HVA’s and AHA moments with the help of local connected content and Liquid.
• Responsible for daily management and leading CRM/Multi-channel plan to increase consumer LTV, build lasting consumer relationships, drive engagement and improve retention/stickiness through Canvases/Campaigns by.
• Make use of the customer segmentation and marketing automation tools to deliver personalized campaigns across multiple touchpoints via Amplitude/Quicksight AWS.
• Support the execution of the outbound communications for all growth/commercial initiatives
• Develop, test, configure and launch Emails/In-apps using HTML.

Préfecture De Casablanca, Morocco

Planning and delivering CRM strategies encouraging customer retention and customer loyalty either on B2B or B2C via Braze/Zoho CRM.Designing, implementing and evaluating marketing campaigns, focusing on customers and Shoppers, using channels such as email, in-app, push, SMS and others.Deciding on the CRM platform structure and architecture ensuring it.

Préfecture De Casablanca, Morocco

As an Intern project manager I was able to: - Manage budget.- Define tasks and required resources.- Track deliverables.- Plan and implement projects.- Create schedules and project timelines.- Evaluate and assess the result of the project.

Préfecture De Casablanca, Morocco

As an Intern project manager I was able to: - Manage budget.- Define tasks and required resources.- Track deliverables.- Plan and implement projects.- Create schedules and project timelines.- Evaluate and assess the result of the project.

Préfecture d’Agadir Ida-Outanane, Morocco

As an Intern sales manager, I was able to assist on:- Analyze sales statistics.- Resolve customer complaints regarding sales and service.- Monitor customer preferences to determine the focus of sales efforts.- Determine discount rates or special pricing plans.- Plan and coordinate training programs for staff.

Préfecture d’Agadir Ida-Outanane, Morocco

As an intern account manager, I was able to assist on:- Identify new sales opportunities.- Manage and solve conflicts with the clients.- Establish budgets with the client and company.- Reach the company's sales target.