Our mission is driven by a passion for harnessing cutting-edge XR technologies to transform the educational landscape.

-Compliance, Trust & Safety: Led end-to-end software design for operations teams, ensuring compliance with legal standards such as GDPR, CCPA, CPRA, and FTC. Coordinated with legal, data policy, privacy, and multiple engineering teams to align with legal requirements, safeguarding compliance and mitigating risks.-Software Development/Tooling Enablement at Meta: As part of Meta Global Operation Systems Management, our team vets, prioritizes, and creates roadmaps for over 150 internal tooling projects biannually. We support over 300 project/program managers aiding around 500,000 developers and business partners, handling 3 trillion API calls daily.-Data Analysis and Reporting: Served as technical lead, managing medium to large data analysis projects, including dashboards, data visualization, reports, and business insights using SQL, Hive, and Tableau.-Strategic Problem Solving & Incident Response: Senior member of the Incident Immediate Response team and the GO Systems On-call Team. Conducted root cause analysis of system issues and coordinated engineering support, completing over 1,370 technical tickets and receiving over 100 '#thanks' notes for contributions.-Portfolio Management: Managed a portfolio averaging 15 projects, encompassing large (L), medium (M), and small (S) projects, ranging from 2 months to 1 year in duration.-Proficiency in Productivity Tools: Oversaw and administered more than 30 internal tools essential for day-to-day operations and 40 common productivity tools within the Meta Global Operation Systems Management Team.-Business Requirements & System Specifications: Led the analysis of business needs for the Third-Party Developers platform, defining and documenting system specifications based on User Experience insights, directly contributing to project deliverables

-IT Infrastructure Management: Oversee network and server management, including cloud systems integration and equipment compatibility. Maintain hardware and software by coordinating setup and network configurations with vendors and SMEs, setting up firewalls and routers, and arranging access points.-System Security and Compliance: Implement security protocols and ensure IT systems comply with regulations like GDPR and HIPAA. This includes IAM, directory management, third-party application integration, and staying updated on the latest market trends.-Technical Support and Troubleshooting: Provide technical support, coordinate routine maintenance, manage the IT service crew, oversee the help desk, diagnose and fix IT issues to maintain operational efficiency and document problem resolutions.-System Upgrades and Maintenance: I kept systems updated with patches and planned and implemented upgrades to support business growth. I also conducted market research for CRM and ERP solutions, integrated them with internal systems, managed technical meetings, and decided on build or purchase options.-Data and Vendor Management: Manage backups and ensure data integrity. Handle vendor relationships and procurement for cost-effective IT solutions.-Telecommunication Systems Management: Oversee the setup of VoIP and audio-visual systems, such as conference rooms and company-wide networking displays. Create and manage digital signage displays and configure the content management system (CMS).

-Managed complex technical projects from inception to completion. (IoT device)-under patent-Managed and developed the Salesforce platform and other ERP solutions and two other affiliated companies within the firm.- Sophisticated (custom design) Acoustic/Vibration test equipment: -Trained (Nontechnical/technical teams)-Custom designed DQ and DSP systems: Electrotonic (Arduino, RasPi, STM, TI, NXP) -Managed Software/firmware development (LynxOS: C, Python)-Networked (Web application, TCP/IP, GSM Cellular, IoT, NB-IoT)-Developed and integrated (embedded, modular) systems-Data acquisition (remote/on-site)-Data visualization (Excel, Python, Tableau)-Tested High-end Equipment (validation testing, R&D), such as nanotechnologies, research fabs, electronic/semiconductors fabrication, surgical robotics, R&D Laboratories, anechoic chambers, -Structured root cause analysis test platforms (R&D) and wrote a report/memorandum -Managed meetings with multi-disciplinary teams (national/international)-Developed an IoT system, Signal analyzer using Android and Linux (under a patent process)-Managed projects by scoping milestones and producing deliverables.-Developed detailed plans using the MS Project tool to coordinate project activities. Identified resources needed to complete project tasks-Supervised quality control of the sub-contractors.-Communicated progress reports to senior management & project stakeholders-Developed the schedule, budget, and resource plan for the project.-Assigned tasks to project team members. Some of the projects: Stanford Hospital, Texas Instruments, NXP, CDC, Intel, Palo Alto Veteran Hospital, Sutter Hospital, SFO, LACMA, City of Sunnyvale, LinkedIn, Google Plymouth & Fremont Bldgs.,…

-Worked with a wide range of the most sophisticated IT-based communication systems inside Apple Inc. -Worked on a multi-million dollars audio-visual project (Apple.inc.)-Set up conference rooms before meetings.-Checked network connections, pulled wires, and terminated and tested all IT/AV/ATC equipment, cables, connectors, and interfaces.-Modified and Set up video teleconference calls - installed VTC equipment and troubleshoot connectivity issues.-Set up and used audio-visual equipment for meetings and special events, such as podiums, sound systems, video projection, etc..-Installed and maintained VTC hardware and software to ensure quality, reliability, and integration with conferees at other locations globally.-Provided client consulting and training on controls, interfaces, and VTC or A/V equipment use. Some projects: Apple Park, UCSF Children Hospital, Palantir, …

-Built professional AUDIO-VIDEO systems -Setup AV/IT systems for offices, conference rooms, hotels and resorts -Setup and maintained companies’ smart conference rooms (Crestron) -Integrated IT-based Systems and technologies (IoT)-Setup network cabling, installing Database center hardware -Setup cameras and security systems.-Serviced and setup VoIP systems.-Serviced Telecommunication systems.-Setup and troubleshoot electronic embedded systems.Some of the projects: Fidelity bank, Care Now Urgent Care, Dior, Louis Vuitton, Apple Store, …

-Provided first and second-level troubleshooting and support on tickets triaged by the help-desk -Setup and fixed POS register printers and set up and troubleshoot touch-screen monitor stands. -Received requests for network services for supporting desktop/laptops users via phone, email, or walk-in -Setup of laptops and projectors as well as presentation support in auditoriums.-Setup cameras and security systems.-Serviced and setup VoIP systems.