Launching a Travel Tech Start-up

Keytel is more than a technological solution, more than a partner, more than a service. Keytel is hotel acceleration. It is looking backwards to learn and forwards to move forward with the changes. It is being proud to be independent, because being different makes us unique.

- Expand hotel portfolio identifying new opportunities, analyzing hotel market in destination, leading the negotiation process for increasing booking volume in destination.- Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms and conditions for hotels, ensuring the best available rates and availability for our clients.- Ensure our best conditions in the market at any time comparing our product with the product of our different… Show more - Expand hotel portfolio identifying new opportunities, analyzing hotel market in destination, leading the negotiation process for increasing booking volume in destination.- Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms and conditions for hotels, ensuring the best available rates and availability for our clients.- Ensure our best conditions in the market at any time comparing our product with the product of our different competitors.- Follow up of sales performance analyzing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences. - Explaining tools and procedures to suppliers giving supplier portal demonstrations, providing materials and contact support information- Act as the face to face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them. Assisting in resolving major complaints of our suppliers and clients negotiating the most suitable solution to maintain the good service and relationship with them.- Main PIC of major hotels Group in Morocco (Accor, Four season, Kenzi, Mogador, Atlas...)- Procurement of the moroccan office Show less

- Expand hotel portfolio identifying new opportunities, analyzing hotel market in destination- leading the negotiation process for increasing booking volume in destination.- Set up a plan to identify potential hotels to be approached - Signed 200+ direct contracts with different hotels (independant, hotel chain, ...)

• Developing a whole e-commerce department • Launching new website for the hotel, installing a new channel manager • Reviewing the price strategy of the company• Taking care of the e-reputation of the hotel based on a new solution called “Vinivi”• New marketing ways and business deals to attract corporates guests• Creating new packages for rooms division, Spa, restaurant… • Benchmarking• New contract with travel agencies (contacts made in ITB Berlin, FITUR… Show more • Developing a whole e-commerce department • Launching new website for the hotel, installing a new channel manager • Reviewing the price strategy of the company• Taking care of the e-reputation of the hotel based on a new solution called “Vinivi”• New marketing ways and business deals to attract corporates guests• Creating new packages for rooms division, Spa, restaurant… • Benchmarking• New contract with travel agencies (contacts made in ITB Berlin, FITUR Spain)• In charge of the whole hotel’s renovation (wall-lamps, bed, bed shits, paint..)• Creating new standards and processes, smoothing operation• Changed the menu with the executive chef and establishing new price list• Controlling food cost and establishing a system of best seller• Creating and developing HR department• Supervising all the operations within the hotel• Solving guest problems and following e-commerce comments Show less

Public Relations and Marketing assistant for Medine leisure (3 entities): Casela World of adventure - Tamarina Golf Club - Tamarina Beach Hotel (4 stars – 50 rooms) • Responsible of the Organization of a Fair in Mauritius (Salon de la famille) to reach out the potential customers (establishing promotions and helped its communication through different channels: Flyers and video)• Business development of Mauritius Market;• Responsible for the Mauritius market business development and… Show more Public Relations and Marketing assistant for Medine leisure (3 entities): Casela World of adventure - Tamarina Golf Club - Tamarina Beach Hotel (4 stars – 50 rooms) • Responsible of the Organization of a Fair in Mauritius (Salon de la famille) to reach out the potential customers (establishing promotions and helped its communication through different channels: Flyers and video)• Business development of Mauritius Market;• Responsible for the Mauritius market business development and the sales & marketing strategy targeting the business in both corporate and MICE. Show less

Assistant F&B Manager: • Perform general clerical workAssisted in program design & strategy for event and for the hotel’s positioning • Establishing a new organization design for a smoother day to day operation

• 3 months of F&B Management (Server restaurant/ Assistant Management team in Banqueting)Event Arrangement, assisted in organizing local promotion events.• 3 months of Front Office (Guest Service Manager/ Front Desk
 Supervisor / Concierge)Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilitiesAnticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within… Show more • 3 months of F&B Management (Server restaurant/ Assistant Management team in Banqueting)Event Arrangement, assisted in organizing local promotion events.• 3 months of Front Office (Guest Service Manager/ Front Desk
 Supervisor / Concierge)Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilitiesAnticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy Show less