Amin Hudda Email & Phone Number

Markham, ON, CA

Toronto, Canada Area

• Provide exceptional in-person customer service by determining customer needs, explaining different service plans and hardware options, completing approximately 5-8 activations per day and up-selling additional products.
• Interact with customers in relation to products, plans, hardware, warranties, device maintenance and troubleshooting, resulting in building positive customer relations
• Work in a fast-paced and demanding environment, serving 2-3 customers at any given time, exemplifying an ability to multitask with strong interpersonal skills
• Mitigate loss by verifying client identification when accessing confidential account details, making changes or activating new accounts, resulting in an evident decrease in fraudulent activity
• Follow loss prevention and fraudulent activity protocol as prescribed by company policies and procedures while also researching new trends in fraud and fraud prevention to mitigate loss at the store level

Ontario, Canada

• Supported customer telephone calls for assistance or troubleshooting, product or application- related, for hand-held products, via phone and/or remote support, ensuring a positive overall customer experience
• Entered all call activity into an online technical support database, ensuring that the appropriate amount of detail was captured, necessitating attention to detail and effective communication skills
• Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests were handled appropriately and in a timely manner
• Prioritized work, multitasked, managed time effectively and worked successfully in a fast-paced, multi-faceted and structured environment
• Provided quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries, resulting in the maintenance of a positive rapport with clients
• Maintained composure, professionalism and patience when dealing with difficult client situations,demonstrating strong communication, interpersonal and problem solving qualities

Ajax

• Maintained and ensured accuracy of payroll information by designing a system that worked for this specific business location
• Prepared and reviewed multiple payrolls for the parent company and all subsidiaries which required a detailed understanding of existing and new Provincial and Federal legislation pertaining to employment
• Participated in monthly, quarterly and annual meetings with management and store owners, requiring a careful review of payroll-related journal entries and reconciliations
• Scheduled and coordinated activities of staff in order to best meet the restaurant's operational needs, ensuring maximization of resources, demonstrating strong interpersonal skills and an increase in overall.
• Managed product quality and productivity standards to control food and labour costs by scheduling 10 employees for approximately 550 hours of work per week, exemplifying flexibility and adaptability
• Reviewed customer complaints, inquiries and feedback by asking about in-store experience and providing incentives to encourage customers to return

Software Development And Testing Tools

15 week intensive in-class training on the Software Development Life Cycle (SDLC); gain applied knowledge of object-oriented programming.

Certificate In Clerical Microcomputer Accounting

Accounting, Business Management, Pay Roll, Quick Book, Small Business Software, Computer Application ( Microsoft Word, Excel, Power Point.

Diploma In General Arts And Science

General Arts and Science

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Goit App Design & Design Thinking Training