Amin Khaghani Far, Dba, Psm Email & Phone Number

Tehran, Tehran Province, Iran

• To develop, ensure implementation and continues improvement of department required policies, procedures and process align with company PPPs and best practices.• To implement balance between team activities and outputs also research and benchmarking with best practices to ensure CR business process optimization.• To ensure all teams in the department have proper access to the available resources and their systems and tools work properly.• Planning, controlling and reporting the progress and performance of all internal and external assigned projects to CR division.• To facilitate CR assigned projects through communication and high level coordination with the stakeholders in case of providing the resources, target change management, plans and scheduling and etc.• To develop division’s long- and short-term goals, objectives and targets aligned with company’s planning.• To ensure conducting periodic customer related process optimization and workflow efficiency reviews with the aim of achieving continuous process improvement and overall operational efficiency.• To identify possible business opportunities and beneficial trends by interpreting department analysis and outputs and propose them to related team/departments.• To manage development of CR feasible business plans to support company’s strategic initiatives, projects and targets.• To lead end to end process of customer relations sales commissioning scheme and deploy the world class benchmarks in order to make sure compliance with compensation standards. • To drive CR budgeting Process align with company targets and finance planning schedule.• To establish and develop a close working relationship with relevant teams to provide an integrated service • To manage preparation of high level report for CR management or other divisions queries.• To ensure financial and CSI basis projects are well underway with high quality.

•Accountable for analysis and interpretation of the current market share data. in order to CR operation planning •Accountable for the setting and achieving of the acquisition, usage, churn and retention targets per segment •Predicting future opportunities in terms of products and innovations•Communicate to and influence the organisation as to the impact and acknowledgement of the customers as a core asset •Influence the customer operations into service excellence and the shift to offering a range of products and services•Facilitate and manage in consultation with HR an employee management system for service operations division•Facilitate and manage projects and optimization initiatives with respect to service delivery •Develop the Customer Knowledge plan including loyalty, customer information and retention focus•Align systems and processes with overall architecture and business plan•Oversee the development of the marketing/customer information database•Assist in the creation of the Enterprise Data Warehouse and influence the innovation needed for data mining•Ensuring improvement of the service provision to clients with satisfaction measures to add to the knowledge base.•Provide input into brand creation and opportunities to improve brand perception and impact ( "moments of truth")

Provide feedback to centralized HR function on business requirements and employee aspirationsImplement organizational design i.e. departmental structures, employee performance management systems, competencies, job profiles and levels of work HR Operations risk management and preventionHR Operational service delivery to business in line with best practice HR service delivery standards and turnaround timesPeople connection in operations to the MTN Brand ValuesImplementation of HR operational action plans aligned to the MTN Irancell Strategy and the overall MTN Group HR Strategy and business planConducting of needs analysis and implementing appropriate solutions and interventions.Implementation of HR Systems practices, policies and proceduresCost effective Talent Acquisition including packaged remuneration to suit customers Providing services that minimize conflict promote a healthy working environment and improve industrial and employee relationsEnsure each individual has the correct competencies and job profile in order to meet Business requirements Managed staff retention and exit formalitiesInput & Maintenance of HR's management system for region. Utilized OD, learning and development, well being, acquisition and retention COE infrastructures and resources

Bachelor(Bsc/Ba), Industrial Management

Master'S Degree, Business Management, Marketing