• Delivering superior customer service in finding and solving daily consumer problems • Maintained strong rapport with customers and prioritising their needs to ensure they kept returning to the store on a regular basis• Managing customer complaints through to a satisfactory resolution, escalating the issue to the store manager if necessary• Managing merchandise displays by communicating and collaborating with team members achieving 98% store-based availability (SBA)• Handling orders, refunds and credit notes, and processing transactions via cash and card whilst using own initiative dealing with age-restricted items

• Involved in inspections, testing, disassembling, assembling, and troubleshooting of computers, phones, printers, and other connected equipment• Providing excellent customer service to clients by helping them resolve issues regarding computer hardware and software• Develop and utilise approaches to provide strategic solutions to client IT relocation plans• Liaising with team lead to carry out tasks safely and efficiently, supporting other team members when necessary

• Provide exceptional levels of customer service to all event attendees• Act as an information point for all event attendees• Check tickets event tickets and direct attendees to their seats• Coordinate with event supervisor and team to ensure all events run smoothly• Achieving Steward of the Day honour at the Craven Cottage for effectiveness in passing information to hundreds of spectators• Cooperating and contributed to successfully operating the biggest UK boxing attendance event (90,000 – Anthony Joshua v Wladimir Klitschko)