Rohit Amin (Chrm,Chrp, Safe -Popm) Email & Phone Number

Dubai, United Arab Emirates

Designing and developing comprehensive training and development plan (overall or individualized) that addresses needs and expectationsOrganizing, planning, and implementing a retail training strategyDeveloping product, systems and sales/soft skills training materialsImparting sales training to Channel staff, external partners staff and TTTAnalyze CSAT, TNPS, CES and mystery shopping results and support the service evaluation and improvement neededIdentifying and assessing current and future training needs across the regionRun full E2E UAT and FUT Testing across all systems and ChannelsEmbracing digital content and E-learning techniquesConducting effective induction and orientation sessions

Dubai Internet City, Dubai, United Arab Emirates

Responsible for Consulting Senior Management across various functions IT , Digital , Corporate assurance & Whole Sale, Finance & HR services.Facilitate & Deliver Learning interventions.Design and Develop along with the Team ln-house learning programs.Deliver Soft-Skill session for Consumer -Retail business.Support HRBP in implementing Performance development roadshows and learning curriculumImplemented Digital Learning journeys for Retail Store front line agent to learn and develop anytime when it matters.Administered National Development team in successful launching Harvard Manager Mentor Program.Fostered Congenial relationship and built partnership with various stakeholders. Encourage business to have timely team engagement sessions and actively participate CSR activities

Dubai, United Arab Emirates

Consult with line management and provide necessary guidance.Work closely with the management and employees to improve work relationships.Undertake sales and service training for new and existing Retail, Franchise and Indirect Sales Network. Drive consistency in standards of service throughout. Designing and delivering training programs and resources to meet the sales and service objectives at organizational, business unit, team and individual level. Through a consultative approach, support broader du business units around service delivery. Provide customized training resources/programs. Maintain an up to date knowledge of all systems, products and services to support staff in providing an exceptional member experience and maximize sales opportunities. In collaboration with the Training Manager, develop and facilitate training programs for new retail network staff to include sales, service and system training. Analyze skill gaps and performance improvement opportunities – Stores, team, and individual level. Provide constructive feedback to participants and consult with department managers and team leaders to ensure that coaching and development provided is reinforced through ongoing performance management. Build greater organizational capabilities through sound talent management and workforce planning. Develop, implement and manage rewards and recognition initiatives. Liaise with external training providers and educational institutions to identify appropriate external training solutions. Provide ongoing reporting and analysis of training activities, store visits , in-store training and refresher courses.

United Arab Emirates

Map out an annual training plan / Calendar for the business and Contribute towards the achievement of the approved Performance Objectives from the business in line with the corporate strategy.Manage all business, product, regulatory and training updates/ communications Conduct department-wide training needs assessment and identify skills or knowledge gaps.Prepare and present annual learning strategy with framework aligned with corporate roadmap and business goals.Assess instructional effectiveness and determine the impact of training on employee skills and KPIs. Performance Consultancy - develop PDP for business when identified gaps re-ported.Respond to Departments ad hoc requests and prioritizing specific training programs and courses, investigating to assess the effectiveness and contribution of such training, after identifying suitable courses.Conduct quarterly compliance refreshers and Knowledge check to determine learning gaps that affects business performance and to avoid penalties from the regulator i.e., due to infractions.Design an outstanding onboarding experience working with Marketing team and HR for the business that embraces Virgin culture.Work cross functionally (specifically with Product and Tech team) to continuously improve the customer (Internal & external) experience. Eg, Troubleshoot tech challenges, provide inputs.Learning transformation – Introduce Digital Learning system along with traditional techniques for a blended learning approach.Budget planning – prepare operating and capital budget proposals. Closely monitor expenditure from the approved budgets to ensure adherence and cost effectiveness.Vendor relationship- attending seminars or conferences to introduce learning management system (LMS) and new learning initiatives.Responsible for End-to-end LMS integration with e- learning solutions and curating con-tents.Ideate and create stories (Design) to enhance the Dealer Virgin Mobile application for effective learning experience.

Dubai Emirate, United Arab Emirates

Mumbai Area, India

Goa

Duty Manager

Mumbai Area, India