Spearheaded comprehensive transformation of technical engineering processes, driving innovations such as automating tasks with Artificial Intelligence (AI) and enhancing data-driven decision-making.RESPONSIBILITIES:- Established partnerships with outsourced development partners.- Championed user-centric design.- Developed and executed data and AI strategy.- Defined business and technical requirements.ACHIEVEMENTS:- Automated processes: Implemented automation for numerous time-consuming manual tasks, significantly enhancing overall software deployment efficiency.- Ideation of customer portal: Collaborated with diverse stakeholders (tech writers, release managers, product and platform teams, and vendors) by collating requirements, coalescing consensus, documenting business justifications, and rationalizing information for customer portal.- Enhanced data-driven decision-making: Enabled organization-wide data access, including the creation of a data lake for a “single source of truth” and self-service decision-making dashboards.- Managed company website: Oversaw the website and provided training to empower Communications and Branding teams in content management.

RESPONSIBILITIES:- Led a team of 24 engineers.- Executed Proof-of-Concept (POC) projects.- Defined business and technical requirements.ACHIEVEMENTS:- Directed blockchain development: Led the team to implement DApps and Smart Contracts, ensuring successful deployment from POC to a production-grade product.- Established coding standards: Authored the internal standard document on coding best practices and our internal Git branching strategy.- Instituted Objective Key Results (OKRs): Established OKRs at individual and team levels, and introduced training programs to equip staff to handle diverse technologies.- Implemented agile methodologies: Adopted pair programming, user-centric design, Scrum framework, and Design Thinking to improve project agility.

Provided technical leadership to a 14-member UX and Development team throughout the product development life cycle for internal applications. Partnered with business stakeholders, ensuring alignment with the Bank’s policies and applicable regulations.RESPONSIBILITIES:- Led UX and Development teams, fostering collaboration and ensuring high technical standards.- Worked closely with business stakeholders to align development projects with organizational objectives and regulatory requirements.- Developed end-to-end prototypes to enable rapid consumer testing and feedback.- Kept senior management informed of project status through real-time dashboards, featuring visualized data from the CI/CD pipeline.- Led a fully remote, 6-person team to develop the Release Operation Center during the COVID-19 pandemic.ACHIEVEMENTS:- Improved workflow efficiency by eliminating the need for multiple consultation tools, significantly reducing manual work.- Enhanced decision-making processes, earning the Enterprise Technology Experiences Award and the Enterprise Technology WoW Factor Award (2021).- Automated compliance with policies and controls, reducing the time to production from one month to less than 35 minutes.- Completed the project ahead of schedule, receiving the Technology Services Game-Changer Award (2020).

Part of Accenture Industry X team that originated and delivered innovative digital transformation solutions for myriad clients in Cloud Solutions, Agile Methodologies, Internet of Things (IoT), Mobile, and Blockchain.RESPONSIBILITIES:- Managed project rollouts- Gathered and analyzed client requirements- Provided technical advisory on market trends- Fostered collaboration for continuous improvement and innovation- Established design guidelines- Conducted customized training and workshopsACHIEVEMENT:- Created a customizable questionnaire engine, allowing for efficient maturity assessments of Cloud and Agile adoption aligned to specific operating requirements, helping Accenture secure additional projects from the client.- Developed a prototype that enabled users with solar panels to resell excess electricity back to the grid, leading to a Smart City POC showcase at a digital exhibition attended by ministers.- Collated requirements and utilized Design Thinking to create a POC subsequently implemented across various Singapore clinics and hospitals.- Designed the user interface for a tool integrated for comprehensive and efficient management of all IoT devices within port operations and provided crucial analytical data, showcased at CeBIT computer expo (2019) in Germany.- Attained runner-up position in the AI4Good Hackathon 2017 with an innovative solution to enhance learning pathways for new hires to Accenture.